Description
MILITARY VETERANS
As a Customer Support Specialist, you will operate in a day-to-day mode with strong emphasis on servicing customers and assigned territory within the Aerospace Division. The assigned customer accounts may be large in sales volume. You will be the focal point for Customers, Sales, Marketing, Manufacturing, Transportation, Accounting and Credit Department personnel to provide resolution support to both internal and external customers. This is a Hybrid position based out of our Sylmar, CA. facility. You will report to the Business Specialist Supervisor.
Key Responsibilities.
- Responsible for managing the customer process from quotes through order shipment.
- Responsible for ensuring follow-up and support to customers and their requirements are met.
- Ensure responses are made promptly to all requests to minimize delays in processing orders or the customer receiving their materials.
- Responsible for ensuring you obtain late order information and notify customers of any delays with their orders.
- Must keep appropriate stakeholders informed about the problems/solutions about the customer and achievement of KPIs
- Works with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using accepted techniques and practices.
- Communicate with a global customer base in positive and difficult situations.
- Deploy lean principles to achieve continuous improvement.
Qualifications
- Bachelor’s degree or an equivalent combination of education and experience.
- 3+ years of experience in a customer support role or similar in a Manufactuing industry
- US Citizen
- Strong communication, collaboration and customer support skills
Salary Range %65,000-$70,000 plus annual bonus
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.