Description
AppleOne is proud to present:
Primary Job Duties
– Processing and administration of online orders
– Retrieving and processing orders from our online customer base including Home Depot, Costco, Amazon, Target, Wayfair… and other portals.
– Processing orders via web portal and EDI, printing shipping labels, uploading tracking and creating sales orders on a daily basis.
– Create shipping labels and documents, e.g., bill-of-lading, packing list, commercial invoice, etc.
– Cross check shipping labels and documents for accuracy.
– Review and monitor open order reports to ensure all purchase orders ship as scheduled.
– Perform data processing of quick-ship and expedited customer purchase orders.
– Work with shipping department and warehouse to continuously evaluate and modify the order processing routine to maximize output and productivity.
– Perform data entry of return shipments, create and issue RMAs to customers.
– Communicate and provide updates to customers via phone and email.
Skills/Qualifications
– Experience with Amazon is a big plus
– Experience with UPS World Ship and FedEx Ship Manager software.
– Experience with E-Commerce Websites and EDI.
– Strong data entry experience
– Proficiency with Microsoft Office (especially Microsoft Excel)
– Detail oriented with strong organizational and follow-up skills
– Self-sufficient, highly motivated with desire to learn new proficiency
– Strong dedication to problem solving and process improvements
– Must be a true team player, personable, professional and flexible
– Strong attendance compliance
Must be detail-oriented and highly organized
Attention to detail and great at multi-tasking
Ideal Candidate Profile:
Ecommerce Background: Experience in e-commerce or customer support, preferably within a B2B environment, is ideal.
Communication Skills: Exceptional written and verbal communication skills, with a focus on clarity, professionalism, and approachability.
Organizational Excellence: Self-motivated and detail-oriented, capable of balancing multiple priorities in a fast-paced setting.
Customer-Centric: Highly attuned to customer needs and driven to deliver outstanding service.
Growth-Oriented: Passionate about achieving measurable goals and open to mentorship and career growth within the company.
Experience Requirements:
Work Environment: This is an in-office role, Monday to Friday, 8-hour shifts.
Physical requirements: This position requires extended periods of sitting, frequent walking between buildings, and the ability to lift and carry items up to 15 pounds. Regular use of a computer and telephone is also required.
Benefits: We offer paid time off, health insurance, and opportunities for career advancement.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
Experienced (Non-Manager)