Description
AppleOne is proud to present:
Position: Customer Service Representative (Contract)
Duration: 4 Months
Pay: $21.77/Hour
Shift: Monday-Friday, 9-5 (Hybrid Schedule)
Purpose / Summary
The Customer Service Representative serves as a key point of contact and liaison for both internal and external customers to ensure a high level of customer satisfaction. This role is responsible for order entry, handling customer requests, and providing timely, professional, and courteous support. The Customer Service Representative acts as the voice of the customer, helping determine how Evident can best meet customer equipment needs.
Primary Duties and Responsibilities
Work with customers at all levels to support requests for Evident products.
Process sales orders and related transactions with a high degree of accuracy and attention to detail.
Maintain accurate and up-to-date information within the CRM system.
Coordinate with internal departments including Order Fulfillment, Planning, Manufacturing, Finance, and Shipping to ensure timely order delivery and resolution of customer inquiries.
Follow up on all transactions to ensure customer requests are completed in a timely manner.
Demonstrate a full understanding of the end-to-end order process and act with urgency and professionalism at each stage.
Take a proactive approach to identifying and resolving order or service issues.
Provide professional, customer-focused support via incoming and outgoing phone calls.
Meet or exceed individual and team customer service KPIs on a daily, weekly, and monthly basis.
Work independently while effectively problem-solving and managing priorities.
Participate in special projects and additional tasks as assigned.
Minimum Qualifications
Education
High school diploma or GED equivalent required.
Experience
3–5 years of experience in a business environment.
Previous customer service experience preferred.
Required Skills and Competencies
Excellent customer service skills with professionalism, enthusiasm, and tact, both written and verbal.
Strong ability to multitask, organize, and prioritize work effectively.
Familiarity with ERP and CRM systems and best practices.
Proficiency in Microsoft Outlook and related applications.
Strong work ethic with high attention to detail and accuracy.
Positive attitude with the ability to promote teamwork and strong working relationships.
Preferred Qualifications
Experience using SAP ERP.
Experience with Salesforce CRM.
Physical Demands
Frequently lift/carry up to 25 lbs.
Bend, stoop, or kneel up to 2 hours per day.
Frequently push/pull up to 50+ lbs.
Perform fine, close work for up to 8 hours per day.
Stand, sit, and/or walk up to 8 hours per day.
Vision requirements correctable to 20/20.
No operation of moving vehicles required.
Comments / Special Instructions
This role is 100% onsite during training and will transition to a hybrid schedule thereafter.
Ideal candidates will have prior experience with order processing in SAP.
Salesforce experience is a strong plus.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Entry Level