Description
Job Summary: Customer Service Representative – Public Sector Field Services
Location: Southeastern San Fernando Valley
Schedule: Monday-Friday, 8:00 AM – 4:30 PM
We are looking for a Customer Service Representative to join our Public Sector team, with a unique focus on supporting sustainability efforts through field work and community outreach. In this role, you’ll split your time between the office and the field, conducting waste assessments and site surveys across the Southeastern San Fernando Valley. Your mission will be to help improve recycling and organics diversion while educating local businesses and residents on best practices, while ensuring contractual obligations.
Key Responsibilities:
- Conduct on-site waste audits and surveys at customer locations 50% of the time.
- Engage with customers to provide education and support around recycling and organics programs.
- Enter and analyze data related to waste stream observations and compliance using MS Excel and other tools.
- Work collaboratively with Public Sector staff to support sustainability goals and regulatory compliance.
What We’re Looking For:
- Strong customer service skills and a passion for environmental sustainability.
- Comfortable working outdoors and traveling locally daily.
- Adaptable, organized, and able to manage shifting priorities.
- Proficient in Microsoft Office, particularly Excel.
- Valid Driver’s License
Additional Perks:
- Participate in WM’s vehicle reimbursement program for daily travel needs.
- Be part of a mission-driven team making a direct impact on the community and environment.
If you’re someone who enjoys blending service, education, and fieldwork, and you want to make a difference, this could be the role for you.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Conduct regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.
Educate customer on the benefits of the recycling program and what goes in recycling bins.
Educate customers and their employees on the importance of recycling, food rescue and resource recovery as well as all City, State, and Federal mandates, and works with customers to implement services, increase recycling and reduce contamination.
Ensure type, size and location of bins as well as collection frequency meets franchise contract (if applicable) and WM requirements.
Other duties as assigned.
III. Supervisory Responsibilities
None.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Minimum High School Diploma or GED (accredited).
Experience: Minimum six (6) months relevant work experience resulting in successfully obtaining customer appointments.
B. Certificates, Licenses, Registrations or Other Requirements
Current active state-issued driver’s license.
C. Other Knowledge, Skills or Abilities Required
Strong organizational, customer service, writing and communication skills.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
Required to exert physical effort in handling objects less than 30 pounds often (primarily lifting container lids to perform waste assessment);
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) often;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often;
Normal setting for this job is: traveling to and from customer sites within the assigned territory and/or office setting
The expected base pay rate for this office/on-site position is $23.00 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click “Apply.”
ABOUT US
ABOUT WM
WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
If this position is to be performed in Los Angeles County, California, please read carefully the information contained here in LA County Addendum.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
ABOUT THE TEAM
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.