Description
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This position will also perform receptionist duties.
This position requires working (2) Saturday’s a month and on those weeks one day off during the week.
RESPONSIBILITIES
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Answer all incoming concerns/needs from all customers
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This position will also perform receptionist duties
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Key pick-up request, Handle transportation/routing on delivery questions
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Process will-call orders
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Provide customers with invoice copies
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Process credits
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Maintaining Call list
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Monitor orders before the cut-off
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Communicate regularly with the AE (account executives) and customers
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Manage the same-day deliveries for OPCO (operating company)
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Perform other duties as directed by Supervisor
QUALIFICATIONS
Education
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High school diploma or equivalent
Experience
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1 year prior outside foodservice sales coordination or customer support experience
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Preferred: Previous call center experience
Professional Skills
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Strong telephone communication skills
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Able to work in a fast pace environment
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Ability to sit and work at a PC for extended periods
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Proficient in MS Office
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