Description
AppleOne is proud to present:
Fast paced Global Logistics Transportation company is looking to hire (20) Entry Level – Mid Level Logistics Customer Service Rep’s to support various divisions of the company working in locations 90221, 90745 and 90023.
**MUST HAVE previous experience in one of the following industries: Logistics, Ports, Freight Forwarder, Transportation, Supply Chain Logistics, Trucking, LTL, FTL, FCL, LCL, Harbor Drayage, Warehousing & Distribution, 2PL, 3PL, 4PL, 5PL, Air Freight Forwarding, Ocean Freight Forwarding, and/or Freight Transport **
**3PL routing experience is a huge plus
**ONCE HIRED, COMPANY WILL FULLY TRAIN
**Bilingual Spanish is a plus, but NOT REQUIRED
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate special last-minute customer requests with Production, Receiving, Shipping and Inventory Departments in order to expedite orders as necessary
- Review the aged orders report from WMS every morning to identify orders that did not ship, then investigate and solve those issues
- Maintain a good relationship with customers by responding to all inquiries, complaints, and requests in a courteous, timely, and efficient manner
- Oversee all paperwork associated with orders and maintain corresponding files (Bill of Ladings, Manifests, OS&D’s, etc.)
- Develop familiarity with other CSR’s accounts/customers in order to assist them when CSR is unavailable
- Enter new orders, schedule shipments, provide documentation, obtain the necessary information for quoting, and pickup information from customers
- Responds to customer service and rate quote inquiries in a proactive manner via email and phone
- Scanning, faxing, photocopying and filing of documents
- Assigning of image type and order number
- Filling of images received outside of normal billing
- Enter new orders, schedule shipments, provide documentation, obtain the necessary information for quoting, and pickup information from customers
- Track customer and vendor shipments
- Document all relevant information pro-actively in our TMS and CRM systems
- Preparing spreadsheets and financial reports, filing insurance claims, and setting shipping rates
- Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt
- Inputs bookings when called in from the customer
- Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future
- Investigates cubing discrepancies and determines who is correct
- Coordinates pickups with appropriate carrier
EDUCATION AND EXPERIENCE
- High school diploma or general education degree (GED)
- 6 months+ office experience is required
- Microsoft Excel and Outlook
- Natural ability to multi-task, prioritize duties, and organize
- Able to process high volume transactions in a fast-paced environment via Phone and Email
For immediate consideration please forward in Microsoft Word document to Azuri Ross and call the AppleOne Downtown Los Angeles and ask for Azuri Ross.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1002
Experienced (Non-Manager)