Description

Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Pin on PinterestEmail this to someone

Position Purpose:

Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals.  Responsible for coordinating customer service with other departments.

Primary Responsibilities:

  • Identify customer needs and satisfy them profitably.
  • Maintain existing customer base through effective customer service skills.
  • Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
  • Insure follow through with customer requests by customer service.
  • Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.
  • Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education:

  • High School Diploma or GED

Experience:

  • Two (2) year experience in a customer service related position preferred or call center experience

Skills:

  • Good communication skills
  • Proved ability to communicate effectively to satisfy the customers’ needs.
  • Experience managing individuals, motivating, training and disciplining  a staff.
  • Good computer skills – Working knowledge of MS Office (Word, Excel, Outlook) a plus.
  • Bilingual English/Spanish a plus
  • Ability to handle multiple tasks.
  • Strong organizational skills and ability to handle crisis situations effectively
Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Pin on PinterestEmail this to someone