A Home Depot Installation Services (HDIS) Design Consultant is responsible for selling the Company’s exterior and interior product and services to customers. The Design Consultant’s primary responsibility is outside sales visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer’s home or through virtual channels, a Design Consultant will spend the majority of his or her working time traveling and away from a dedicated office environment. Design Consultants will travel to customer’s homes to make sales calls, assess customer needs, make individually-tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer’s needs and maintain/drive profitability. The Design Consultant will also complete required sales contracts and paperwork, and take measurements using industry standard methods to ensure orders meet required installation specifications. The Design Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Design Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Travel and engage in outside sales activities, primarily in customers’ homes. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions.
Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.)
Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork.
Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.
NATURE AND SCOPE
This position reports to a Sales Manager
This position has no direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Travel: Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Requires regular and frequent local travel
Access to reliable transportation will be required
Reimbursement for travel will be available as required by state and federal law
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience: 3 years
Certifications & Licenses: Design Consultants are expected to maintain 55 hours open calendar time per week (including weekends) to support customer appointments and for prospecting new customers.
Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
3-5 years of prior in-home or virtual sales experience
Prior home improvement industry experience
Prior experience with successful lead generation
Computer and application skills and use of varied technology (email, iPad, apps, etc.)
Knowledge, Skills, Abilities and Competencies:
Ability to build relationships with customers, peers, leaders, and store associates
Strong communication skills, both verbal and written
Enjoys local travel and working independently in a fast-paced environment with a high sense of urgency
Excellent presentation and product advocacy skills
Strong customer service skills
Strong attention to detail
Ability to thrive in a sales environment
Ability to professionally present to customers and prospects