Dispatcher

Overview

AZ Air is a different kind of contractor. We’ve been in business 30 years. We’re committed to the customer experience and ensure we focus on our employee experience just as heavily. Our goal is to create a positive impact throughout southern California and need great team members like you to help us do that! We have an exciting opportunity for a Dispatcher. We’re looking for someone who loves helping people and wants to be part of improving lives every day.

As a dispatcher you will be responsible for organizing and managing the daily service schedule for technicians. This role includes service call coordination, customer inquiry handling, and the timely completion of all service appointments. The dispatcher serves as a critical communication link between customers and technicians.

Why join THIS team?

• Up to 2 weeks Paid Vacation
• 401(k) Retirement Plan with company match
• Medical, Dental, Vision (For Employee and Eligible Family Members)
• Company Life Insurance
• Supplemental Life Insurance
• Supplemental AD&D
• Disability (Short Term and Long Term) Insurance
• Critical Illness Insurance
• FSA – Flexible Spending Account
• Uniforms provided
• Company issued iPad and iPhone
• Tools, Equipment, Company Vehicle and Gas Card provided
• Employee Discounts
• Career growth opportunity
• Employee Referral Bonuses available

What you will do:

• Dispatch our technicians to customer homes
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Dispatching maintenance technicians to customers

What you bring:

• 2+ years of customer service
• 2+ years of call center experience
• 2+ years of dispatching experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus

Physical Demands:

• Stand/Sit: Must be able to remain in stationary position 50% of the
• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• May be required to maneuver up to 25 lb. by lifting, carrying or pushing

Pay Transparency:

The starting rate for this opportunity ranges from $20-$27 hr plus bonus based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Apex Service Partners is an Equal Opportunity Employer . We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.