Description
UCLA HEALTH
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Description
Join a patient-focused team that plays a vital role in
delivering exceptional service and resolving financial concerns at UCLA Health.
As a Hospital Collections Customer Representative in our Patient Business
Services department, you will serve as the primary point of contact for
patients, helping to resolve billing inquiries, process payments, and support
account follow-up activities in a high-volume call center environment.
In this role, you will:
- Manage
high-volume inbound and outbound calls, verifying identity and documenting
interactions in Epic and CRM systems with detailed, accurate notes. - Assist
patients with payments, set up payment plans, and provide information on
financial assistance programs. - Review
and process account adjustments, refunds, and vendor assignments; ensure
timely follow-up by routing accounts to the appropriate work queues. - Track
daily productivity, meeting expectations of at least 60 accounts per day,
and support team performance through special projects and administrative
tasks. - Adhere
to all departmental guidelines, including attendance, equipment usage, and
compliance with HIPAA and UCLA Health service standards.
Salary Range: $27.65 – $39.27 hourly
Qualifications
We’re seeking a service-oriented professional with:
- Required:
Minimum of 3 years of customer service experience in a hospital or
healthcare setting. - Preferred:
Familiarity with Epic electronic health record systems. - Excellent
verbal and written communication skills. - Strong
organizational skills and the ability to manage multiple accounts. - Attention
to detail in account documentation, refund processing, and reconciliation. - Proficiency
in managing follow-up work queues and resolving patient concerns
efficiently. - Ability
to maintain confidentiality and act with integrity when handling sensitive
patient information.