Description
Location: Pasadena, CA (In-Office)
Pay Rate: $27–$28 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Contract: 6-month contract
Position Overview
We are seeking a compassionate and dependable IHSS Customer Service Specialist
support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs.
Key Responsibilities
- Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs.
- Coordinate and dispatch backup homecare providers to ensure continuity of care.
- Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs.
- Connect callers with appropriate community resources and social services.
- Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations.
- Maintain accurate case documentation and protect confidential client information.
Qualifications
- Bilingual Spanish/English (required)
- Call center experience preferred
- Experience with IHSS, personal assistance services, homecare, or social services Required
- Bachelor’s degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar)
- Strong interpersonal, organizational, and problem-solving skills
- Ability to work effectively in a fast-paced, in-office environment
Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.