Description
UCLA HEALTH
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Description
Join a high-volume team in the Department of Ophthalmology’s Retina and Retinal Disorders & Ophthalmic Genetics clinic in Westwood! We’re looking for a skilled and dependable Ophthalmic Technician Lead to provide patient care and support daily operations. Responsibilities include, but are not limited to:
- Coordinating patient care and clinic flow
- Overseeing daily back-office operations and exam room readiness
- Providing technical support for Ophthalmologists and Optometrists
- Maintaining the perimetry and OCT/topography labs
- Training and supporting ophthalmic staff
- Assisting with process improvements and quality initiatives
- Supporting special projects as assigned by the Practice Manager
Salary Range: $40.02-52.79 HourlyQualifications
Required:
- Current certification as Certified Ophthalmic Technician (COT).
- Minimum 5 years recent experience providing technical support in Ophthalmology practice.
- Skill in acquiring accurate medical history, measuring, and recording visual acuity, and tonometry.
- Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls when urgent evaluation is required.
- Knowledge of the operations and maintenance of patient-related testing equipment.
- Excellent interpersonal skills to promote comfortable, cooperative and effective working relationships with patients, physicians and staff.
- Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.
- Strong organizational and prioritization skills to effectively coordinate and promote the patient care activities.
- Skill in setting goals which accurately reflect the relative importance of job responsibilities and the strategic priorities of the clinic.
- Familiarity with computerized EHR(s) and patient appointment scheduling system(s).
- Ability to organize technician work schedules for continuous coverage.
- Ability to analyze clinical and administrative information to determine appropriate course(s) of action to resolve conflicts and discrepancies.
- Ability to learn state of the art diagnostic equipment.
- Ability to organize and prioritize duties to maximize clinic efficiency.
- Ability to collaborate with Practice Manager and/or Associate Administrator in problem solving and implementing new and continuing patient care systems.
- Ability to work independently using effective problem-solving techniques while adhering to Departmental and University practices and policies.
- Ability to organize technician work schedules for continuous coverage.
Preferred:
- Experience working in a university-based medical facility/academic teaching environment.
- Experience on ordering and maintaining logs on high-cost Intravitreal injections, such Eylea, Eylea HD, Vabysmo & Lucentis.