Description
AppleOne is proud to present:
The Customer Care Representative is responsible for order creation and communicating professionally, timely, and with concern for the company’s internal and external customers.
M-F 5AM – 1:30PM work schedule with occasional overtime.
Major Responsibilities
- Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues
- Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner
- Interface with customers’ ERP systems (e.g. SAP)
- Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements
- Responsible for producing or providing all required documentation to each Department in order for operating departments to properly perform their required tasks
- Provide POD and back-up documentation for any requested order
- Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in the system which must accurately maintain Customer’s inventory records
- Maintain positive and productive relationships with Customers and with all members of the Company teams
- Coordinate logistics with outside carriers
- Provide monthly inventories as prescribed per Customer request
- Oversee transportation paperwork process for terminal; rating, data entry, and billing
- Utilize GPS software to track truck shipments
- Handle administrative duties of terminal, serve as backup for terminal supervisors
- Other duties and projects as assigned
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1017
Experienced (Non-Manager)