Description
AppleOne is proud to present:
Job Title: Mortgage Operations Consultant
Location:800 S Jordan Creek Pkwy, West Des Moines, IA 50266 – ON SITE
Schedule: Weekdays – Business Standard Hours
Duration: 12-month contract, likely to extend
Pay Rate: $29.93/hr
Job Description
In this contingent resource assignment, you will support Business Execution initiatives within Home Lending and Mortgage Servicing. This role requires a highly skilled professional capable of handling complex administrative and operational responsibilities while partnering with stakeholders to drive process improvements, manage escalations, and support large-scale business initiatives.
You will serve as a key contributor to business execution efforts, collaborating across teams and interacting directly with client personnel to ensure operational efficiency, risk mitigation, and successful delivery of business objectives.
Key Responsibilities
Support Business Execution initiatives by providing insights, feedback, and recommendations to improve or implement processes and tools
Perform complex administrative and operational support tasks with minimal supervision
Provide support on escalated questions and issues, ensuring timely resolution
Interact with client and internal personnel on a wide range of business and operational matters
Partner on project management activities, including planning, organizing, coordinating, and execution of initiatives
Assess risk controls, processes, and procedures, identifying opportunities for efficiency and improvement
Collaborate effectively with internal teams, external partners, and vendors
Analyze data and workflows to support informed decision-making and business outcomes
Maintain a strong sense of urgency, accountability, and focus on results
Required Qualifications
4+ years of administrative or business support experience
Fundamental understanding of Mortgage Servicing, Sales, and/or Acquisitions within Home Lending
Working knowledge of Mortgage Servicing Platform (MSP)
Experience with data structure, format, mapping, translation, and conversion
Strong project management experience, including cross-functional coordination
Proven ability to build and manage effective business relationships
Experience collaborating successfully with internal and external partners
Excellent analytical, problem-solving, and decision-making skills
Demonstrated success in developing, integrating, and achieving business goals and initiatives
Strong understanding of risk assessment and process improvement
Exceptional verbal and written communication skills
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Ideal Candidate Profile
The ideal candidate is a senior-level business support professional with mortgage servicing experience who thrives in fast-paced environments, takes ownership of outcomes, and contributes strategically beyond traditional administrative support.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8824
Experienced (Non-Manager)