Description
(M)POWER Academic Advisor & Success Coach, Academic Advisement & Study Away This position provides an essential service within MSMU’s signature experience, (M)POWER, as a member of the (M)POWER Advisory Team. The (M)POWER Academic Advisor & Success Coach provides holistic academic advising and success coaching for incoming first-year traditional undergraduate students and returning students as it relates to LACE General Education, program curriculum requirements, transfer credit, and institutional policies and processes. The (M)POWER Advisor supports student academic exploration with various majors and minors, resolves student inquiries and concerns, and works closely with campus partners as a support intermediary. By serving as a point of contact for first-year students and supporting continuing students, the (M)POWER Advisor will contribute to increasing student satisfaction, grow retention, improve institutional processes, articulate expectations, and enhance the student advising experience. Additionally, the (M)POWER Advisor & Success Coach contributes to the development of departmental resources and support infrastructure to deliver quality advising services, designed to meet the needs of diverse and evolving student populations. This position is critical in delivering quality academic guidance, support and services for student retention and success in degree completion. Work Location: Chalon Campus (West Los Angeles). Remote work available 1-2 days per week. Start Date: Immediately Position Hourly Rate Range: $24.13 – $25.59 Hiring salary can be above the posted pay range if candidate’s qualifications are determined to be above the minimum requirements of the position description. Duties and Responsibilities: Advises assigned student caseload and drop-ins on academic requirements, policies, and classes specific to their educational needs, collaborating with Faculty and Career Specialists on a regular basis to support students in their educational plans. Maintains confidential student files and records, documenting all pertinent academic information within the university systems (Self Service, Slate, etc.), while upholding FERPA regulations. This includes removing advisor restrictions to enable student enrollment. Assists with university/departmental retention efforts through building and maintaining advisee relationships, tracking progress, and continual outreach/early intervention. Responds to student concerns/inquiries, and refer students to appropriate campus resources, including Student Care, Disability Services, and Counseling and Psychological Services. Provides 1:1, group success coaching, workshops to students to support, mentor, and guide students through the college transition. Help them navigate campus departments such as financial aid, student accounts, career and professional development, and residence life. Maintains student files and workflow in Perceptive Content, the document imaging system. Serves as an essential resource for exploratory/undecided students. This includes staying up to date with various major and minor requirements and referring students to Career and Professional Development to explore integration of their degree program into their career. Fostering campus partner relationships, to better serve students and quickly resolve student situations or concerns. Supports departmental assessment efforts, including administering and collecting assessment survey data each Advisement Period. Assists in identifying achievement gaps in specific student populations and work with faculty and staff to build strategies for improvement. Mentors and supports the development of departmental student employees. Monitors and assists in development of Academic Advisement webpages, with current information on programming, academic policies, and support services available. Assist with advising activities during new student events including presentations, cross-department collaboration, and advising students from several disciplines. Collaborates with advisors, Transfer Credit Manager, and Advisement leadership in the creation and presentation at Academic Advisement Success Sessions (virtual and on campus), throughout the academic year. Support and host Summer Session in the spring semester for students understanding summer school options. Assists with placement exams (Accuplacer and Avant) for both incoming and current students. Understands the protocol associated with efficient and expedient testing of students, working with the Testing Coordinator for inquiries and resolution. Proctor placement testing with Advisement team for new incoming students. Collaborates regularly with Transition and Success Coaches in enrollment to ensure relevant student information is exchanged, and students receive appropriate support that leverages their existing relationships on campus. Coordinates with Student Affairs, faculty mentors, Department Chairs, and the Academic Support Center to provide tailored programming that contributes to a stronger sense of belonging and connection to campus organizations, programs, and offices. Understanding of transferability of AP,CLEP,IB exam scores, transfer credit evaluation, basics of transfer resources and knowledge of degree requirement impacts. A transfer resource for transferring credit into MSMU and the policies connected to transferable credit. Other Duties and Responsibilities: Responsibilities include working some nights and weekends. Position includes occasional travel between Chalon and Doheny campuses. Performs outreach, success coaching, and advisement related activities as directed. Performs other job-related duties, as assigned. Job Requirements: Knowledge: Understanding of academic policies and degree requirements at MSMU. Understanding of the different advising theories and standard student retention practices across higher education, particularly within smaller university settings. Knowledge of the California Community College system. Strong working knowledge of computers and word processing, spreadsheets, databases, and/or other software applications. Working knowledge of WEB UI Colleague, Transfer Evaluation System (TES), Articulation Agreements, and Perceptive Content system preferred. Knowledge of high impact practices for student success and retention. Abilities and Skills: Effectively organize, prioritize, and handle multiple tasks to meet established deadlines. Exercise sound judgment and decision-making. Discretion with confidential information. Analytical, detail-oriented, and accurate. Understanding of, and sensitivity to the needs of a small, private, and diverse university environment. Ability to easily build rapport and work well with diverse student populations and collaborate effectively with staff and faculty. Customer service orientation. Present information accurately and clearly to students and other MSMU stakeholders. Ability to collaborate and form connections with colleagues to promote a positive working environment. Maintain time management and adherence to departmental goals. Strong oral/written communication, interpersonal, and presentation skills. Computer and data entry skills. Innovative and creative. Education: Bachelor’s degree required. Master’s degree in Higher Education, Psychology, or related fields preferred. Experience: Minimum 2 to 5 years’ experience in an academic setting, preferably in Academic Advisement or an Academic Affairs office. Additional Information: To apply, visit http://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=190542 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-d508de0e8656d94785ae19ad34a2be50