Neurosurgery Patient Care Coordinator/Surgery Scheduler

UCLA HEALTH

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Description

The Patient Care Coordinator will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, coordinate scheduling and management of patient surgeries and all follow-up care, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider’s request. Other projects and administrative tasks will be assigned on an as needed basis. 

Salary Range: $30.36 –  $43.49/Hourly 

Qualifications

Required:

• High degree of adaptability.
• Comfortable with changing workflows
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressure of deadlines, and/or
• Demonstrated basic knowledge of physician office
  policies and procedures.
• Ability to establish and maintain cooperative
  and collaborative working relationship with medical, nursing and administrative
  personnel.
• Ability to accept ambiguous circumstances and
  take action where answers to a problem are not readily apparent.
• Skill in working independently and following
  through on assignments with minimal direction.
• Working knowledge of patient related policies
  and procedures, as well as a thorough understanding of the University system.
• Familiarity
  with physician office billing procedures.
• Verbal and composition skills to convey detailed
  medical information.
• Working knowledge of PC including the following
  software:  Microsoft Word, Microsoft
  Outlook, Excel, Windows.
• Ability to speak on a one to one basis with
  persons of various social, economic, and cultural backgrounds to obtain
  information and explain procedures.
• Ability to perform with frequent interruptions.
• Ability
  to prioritize workload when faced with changing deadlines.
• Ability to make independent decisions.
• Requires flexibility and conscientiousness.
• Ability to handle various supervisors and be receptive to an unpredictable work schedule.
• Ability to triage incoming
  calls with efficiency.
• Ability to handle variable Neurosurgeons calendars.
• Requires
  responsibility of checking in nightly for next day’s assignment.

Preferred:

• Knowledge of University forms and procedures.
• Knowledge of neurosurgical medical terminology
  to communicate effectively with physicians, nurses and other members of the
  health care community. Current
  knowledge of neurosurgical diagnosis, treatments, and terminology. 
• Knowledge of University’s Electronic Medical
  Record System. 

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