On-Site Specialist – San Pedro/Torrance CA – Military Veterans

MILITARY VETERANS

Stryker Corporation

To apply for this position please CLICK HERE
Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

GENERAL DESCRIPTION:

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

WHO WE WANT

Detail-oriented process improver. Critical thinker who naturally sees opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate. 

Data translator. Highly effective communicator who can transform data findings into recommendations to compose reports and executive level presentations.  

Strategic thinker. Enjoys analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.  

Collaborative partner. Builds and leverages cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions. 

Analytical problem solver. Goes beyond short-term resolution by identifying root causes, evaluating optimal solutions, and recommending comprehensive upgrades to prevent future issues. 

Goal-oriented developer. Keeps the customer and standards squarely in focus. Delivers safe and robust solutions. 

Servant spirit. Customer satisfaction always priority #1. Professionalism maintained at all times-even in the most stressful situations. 

Individual thinker. Thinks critically to solve problems with minimal oversight.

ESSENTIAL FUNCTIONS

Provides clinical surgical support by managing all relevant equipment.

Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

Maintains knowledge base of equipment and disposable products through Stryker education training programs.

Provide physicians and OR personnel with information on new and current products.

Accurately records and reports all surgical procedure information.

Adheres to all Stryker and medical facility policies, standards and procedures.

Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.

Manage and care for customer’s equipment within the Sterile Processing Department (SPD).

Perform the cleaning, maintenance, and assembly of surgical instrumentation and equipment.

Use exceptional attention to detail in order to ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case. 

Perform job functions while adhering to all industry and facility-specific standards and safety protocols.

Perform visual inspections and preventative maintenance with a high level of acuity on machines used to assist instrument cleaning.

Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.

The ability to provide on-call services, as required, by the medical facility.

QUALIFICATIONS

Bachelor’s Degree highly preferred.

SPD experience preferred. HSPA certification ideal. 

• Experience and demonstrated success working on a team highly preferred.

• Demonstrated knowledge of anatomy, surgical procedures and techniques preferred.  

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.  

• Ability to remain standing and/or walking for an extended period of time.  

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.  

• Excellent time management skills with ability to use independent judgment and critical thinking effectively.

• Maintain professional appearance, productivity, and behaviors required by Stryker and the medical facility.

• Adhere to (HIPPA) and other related patient confidentiality policies and procedures.

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• Excellent analytical skills.

• Exceptional interpersonal and communication skills.

• Excellent problem-solving skills.

• 5-10% travel required

• $26.50/hr + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.