Description
UCLA HEALTH
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Description
The Operations Manager, under the direct supervision of the Director of Hem Malignancies and Oncology Services and the Medical Director, is responsible for overseeing daily operations at the Bowyer Oncology Clinic.
Key Responsibilities:
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Support the development and execution of clinic goals, objectives, and operational strategies.
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Oversee administrative functions, staffing, budgeting, and purchasing to ensure efficient and cost-effective operations.
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Monitor daily and financial operations, providing recommendations for improvement and sustainability.
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Collaborate with internal and external partners to establish care pathways and support long-term program growth.
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Lead process improvement initiatives by identifying opportunities to streamline workflows, reduce waste, and enhance patient and staff experiences.
Salary Range: $105,700.00- $234,500.00/annuallyQualifications
Required:
- 5+ years of clinic management experience, Oncology preferred
- Bachelor’s Degree
- Reporting experience, including operational and quality metrics
- Experience managing team functions, including Human Resources oversight
- Experience managing ACD (Automatic Call Distributor) processes
- Skill in analyzing information, problems, situations and procedures to define objectives, identify pattern and formulate conclusions
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Previous experience in planning, preparing, analyzing and completing revenue and expenses budgets
- Ability to establish and maintain productive working relationships with Faculty, Residents, Medical Students and staff from various social, cultural and economic backgrounds
- Strong ability to work collaboratively and proactively with medical staff and leadership
- Skill in verbal and written communications to clearly convey complex problems and proposals in both formal and informal situations
- Ability to creatively integrate competing demands of a multi-specialty setting into a productive working environment
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
- Working knowledge of research-oriented patient care systems
- Working knowledge of University policies and procedures to appropriately manage accounting systems, cashiering, risk management and personnel
- Demonstrates a leadership style that builds and maintains a climate of trust and inspires commitment from others to achieve organizational goals
Preferred:
- Understands approaches and methods of process improvement and standardization. Lean experience preferred
- Master’s Degree in Health related field