Description
UCLA HEALTH
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Description
As a Patient Services Representative, you will report directly to the clinic Manager, providing direct support to the physicians and patients for assigned primary and/ or specialty care physicians. Major duties include but are not limited to:
- Acting as a liaison for the patients and physicians in the practice
- Assisting patients in accessing service within the health system
- Facilitating communication with referring physicians referring patients to appropriate resources
- Providing follow-up through telephone and EPIC/CareConnect.
- Salary Range: $30.36-$43.49
Qualifications
· Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
· Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
· Ability to creatively integrate competing demands into a productive working environment.
· Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
· Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
· Knowledge of specific specialty practice and workflows
· Familiarity and knowledge of authorization process & managed care programs
· Ability to provide coverage for Community clinics as assigned.