Description
UCLA HEALTH
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Description
Join UCLA Health’s Marina del Rey Immediate Care, a high-performing, patient-centered clinic serving the Westside community. We pride ourselves on delivering compassionate, efficient care in a collaborative environment where every team member’s contribution is valued. As Practice Manager, you will be the operational leader of our immediate care clinic, ensuring seamless day-to-day operations, exceptional patient experiences, and a thriving team culture. You’ll work closely with clinical and administrative staff, physicians, and leadership to drive quality, safety, and efficiency.
- Communication: Serve as the primary liaison between staff, providers, and leadership. Communicate updates, changes, and expectations clearly and effectively.
- Resource Coordination: Oversee inventory, supplies, and vendor relationships. Ensure the clinic is well-equipped and organized for optimal patient care.
- Financial Management: Manage budgets, billing, and revenue cycle processes. Monitor copay collections and support financial goals for the clinic.
- Compliance & Quality: Maintain compliance with healthcare regulations (HIPAA, OSHA, etc.), clinic policies, and UCLA Health standards. Lead quality improvement initiatives and monitor key performance metrics.
- Patient Experience: Champion outstanding customer service. Address patient concerns promptly and ensure every visitor receives compassionate, high-quality care.
- Team Leadership: Hire, train, and mentor front and back-office staff. Foster a positive, collaborative work environment and promote ongoing professional development.
- Clinic Operations: Oversee daily operations, including patient flow, scheduling, and staff coordination. Ensure the clinic runs smoothly and efficiently, even during high-volume periods.
Pay Range: $86,400.00 – $184,400.00 annuallyQualifications
- 2 years of Supervisory / Management experience.
- Skill in
analyzing information, problems, situations and procedures to define
objectives, identify pattern and formulate conclusions - Skill in
planning, preparing and analyzing complete revenue and expenses budgets - Ability to
creatively integrate competing demands of an outpatient setting into a
productive working environment - Ability to
interact diplomatically and sympathetically with a patient population in
varying degrees of health and effective communication with staff, faculty
and the general public in conveying information to varying organizational
levels - Working
knowledge of University policies and procedures to appropriately manage
accounting systems, cashiering, risk management and personnel. - Previous
demonstrated expertise in managing patient services and nursing staffing - Skill and
experience in developing Quality Improvement plans to include using the
Lean Process - Knowledge of
Title 22, JCAHO, CDPH (CLIA and
Radiology) and NCQA guidelines - Interpersonal skills and ability to communicate effectively and diplomatically with
patients, staff and physicians;
give and receive information, clarify policies, and mediate if necessary
with patients, physicians, and technologists - Ability to accept and carry out oral instructions accurately and work
independently as well as a part of a team within a demanding environment - Ability to prioritize work, handle multiple tasks to completion and
make decisions on which course to follow for a particular situation - Ability to
work independently and follow through on assignments with minimal
direction and supervision - Ability to
adapt and implement frequently changing procedures - Knowledge of
medical terminology - Knowledge of
health system registration procedures. - Knowledge and
familiarity with the Department and Health System computer systems,
including scheduling procedures in the appropriate computer system - Basic mathematical skills to compute discounts in billing and prepare
all billing/payment reports accurately - Ability to be courteous, professional, and diplomatic in any given
situation, particularly with patients who are anxious and agitated. - Ability to be flexible with working hours given adequate notice and
ability to work weekends are required by the assigned practice(s)