Description
AppleOne is proud to present:
Job Title: Quality Assurance Team Lead – Financial Operations
Location: West Des Moines, IA
Duration: 12 months (Potential for extension/conversion)
Pay Rate: $47/hr
Job Overview:
We are seeking a Quality Assurance Team Lead to join a Fortune 500 banking client. This role focuses on supporting financial operations with an emphasis on contract review, onboarding, and quality assurance. The ideal candidate will act as a QA liaison, providing guidance and oversight to two teams, while collaborating with business leaders to address and resolve trends and process improvement opportunities.
Responsibilities:
- Serve as a QA Liaison, supporting and guiding two teams through dotted-line leadership.
- Conduct analysis of QA findings and identify areas for improvement.
- Review and resolve disputes and appeals related to contracts and onboarding.
- Collaborate with business leaders to monitor and address trending opportunities.
- Provide oversight for onboarding processes and ensure compliance with quality standards.
Qualifications:
- Experience in financial services, banking, or related industries is required.
- Proven experience in quality assurance and team leadership roles.
- Expertise in contract review, onboarding processes, and dispute resolution.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
This is a great opportunity for professionals with a background in financial operations and a passion for improving processes and ensuring compliance. Long-term potential available based on performance and business needs.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8824
Manager (Manager/Supervisor of Staff)