Description
Department Summary UCLA Recreation is a large department within the Division of Campus Life in Student Affairs with approximately 90 career/contract full-time employees and over 1,500 part-time employees. UCLA Recreation provides extensive access to a broad range of recreational activities and wellbeing services, and offers programming which encompasses the competitive, passive, social, cultural, and instructional aspects of recreational activity. In addition, the department manages 15 of the university’s recreational and athletic facilities offering recreation, competition, and numerous multi-use options for student and university events. Position Summary The Youth Events and Sales Systems Specialist at UCLA Recreation is a dual-role position focused on creating and managing custom youth events while overseeing sales systems operations. Reporting to the Associate Director of Business Operations, with a dotted line to the Associate Director of Youth and Experiential Programs, this role blends creative event planning with operational efficiency. As the Youth Events Specialist, the incumbent designs and executes dynamic youth events and programs, managing all aspects from event design to staff recruitment, training, vendor relations, and financial management. These events, which generate over $1M in annual revenue, must be fiscally responsible, customer-focused, and aligned with the department’s philosophy of participatory recreation and academic excellence. The incumbent ensures events are safe, engaging, and reflect various program styles while driving revenue and customer satisfaction. This position requires a highly organized and creative individual to develop and implement diverse enrichment events, while managing event budgets and ensuring In addition to event management, the role includes overseeing the department’s Point-of-Sale (POS) systems, implementing software training, and ensuring alignment with stakeholder needs. A commitment to exceptional customer service and programmatic excellence is essential. compliance with university policies. The specialist also helps manage the lifecycle of sales items for the department’s $10M revenue-generating programs, aiming to improve transaction efficiency and customer experience. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications knowledge and understanding of concepts, principles, and practices of event planning, customer service, and public relations, including event design, organization, and production. Advanced communication and relationship-building skills, with a talent for influencing and engaging diverse audiences across the public and private sector clients to produce high-quality events that meet client needs and appropriately represent the campus. (Required) Strong analytical and problem-solving capabilities, with a focus on innovative solutions and data-driven results. (Required) Strong skills in managing events, complex projects and initiatives, demonstrated strategic foresight and a solutions-oriented approach, while efficiently managing high workload and meeting deadlines. (Required) Demonstrated knowledge of crowd safety protocols, security, and emergency procedures related to small, medium, and large-scale gatherings. (Required) Highly developed skills as a trusted advisor, providing insights and recommendations that inform high-level decision-making. (Required) Supervisory skills, including interviewing, evaluation, corrective actions, conflict management, team building, and problem-solving. Track record of establishing and nurturing college-age people in professional development. (Required) Thorough knowledge of University business, finance, and accounting procedures related to cashiering operations (Preferred) ability to respond to complaints, comments, facility problems, medical and other emergencies; and ensures compliance with regulatory requirements and organizational policies, maintaining the highest standards of integrity and accountability, always acting under university-prescribed protocols and guidance. (Required) Advanced and nuanced skills in communicating direction to staff in a clear, concise manner which results in efficient completion of tasks. Experience communicating processes to staff and patrons in a clear, concise, and diplomatic manner. (Required) Advanced and high-quality customer service skills, strong customer engagement, and ability to resolve customer issues; demonstrated skill in creating and maintaining positive customer relations and cooperative working relationships with coworkers and the public. (Required) Strong experience managing a point-of-sale system, cash and non-cash transactions, and best practices with processing transactions, entering data, and developing and extracting reports. (Required) Demonstrated skills in reconciling money to reports, resolving questionable or troublesome transactions, counting money, and minimizing errors and problems. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor’s Degree in related field or equivalent training or work experince (Required) And Ability to maintain an established regular schedule and to work occasional nights and weekends. (Required) And Thorough knowledge of the campus, its vision, mission, programs, policies, achievements and infrastructure. Knowledge of University policies and procedures relating to the use of university facilities (Preferred) And 3 years of experience in managing and producing public-facing programs or similar events. (Preferred) And Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. CANRA: The position is designated as a mandatory reporter under CANRA . The employee must sign the “Statement Acknowledging Requirement to Report Child Abuse”. Schedule 8:00 A.M. to 5:00 P.M. PT/variable based upon operational needs. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_2867