Description
Department Summary The mission of The Arthur Ashe Student Health and Wellness Center (The Ashe Center) is to support UCLA students in the successful attainment of their educational goals through the personalized delivery of accessible, high-quality health and wellness services, rendered with kindness and competence, by diligent, dedicated professionals.Our comprehensive services include Primary Care, Gynecology Services, Immunizations, Travel Medicine, Physical Therapy, Specialty Clinics, Radiology & Laboratory, and Acupuncture – all under one roof! We are also pleased to offer additional services in the Ackerman Student Union: a full-service optometry center, U See LA Optometry, and the Bruin Health Pharmacy.UCLA’s student health center and its suite of services consistently rank as best in the nation. Most recently, the wellness fintech brand Ness awarded UCLA and The Ashe Center as the healthiest college in the state of California. Position Summary The mission of The Arthur Ashe Student Health and Wellness Center (The Ashe Center) is to support UCLA students in the successful attainment of their educational goals through the personalized delivery of accessible, high-quality health and wellness services, rendered with kindness and competence, by diligent, dedicated professionals. Our comprehensive services include Primary Care, Gynecology Services, Immunizations, Travel Medicine, Physical Therapy, Specialty Clinics, Radiology & Laboratory, and Acupuncture all under one roof! We are also pleased to offer additional services in the Ackerman Student Union: a full-service optometry center, U See LA Optometry, and the Bruin Health Pharmacy. UCLA’s student health center and its suite of services consistently rank as best in the nation. Most recently, the wellness fintech brand Ness awarded UCLA and The Ashe Center as the healthiest college in the state of California. The Scheduling Assistant 3 is a key member of the UCLA Arthur Ashe Student Health & Wellness Center. This role oversees appointment scheduling, ensures accurate and efficient operations, and serves as a resource for staff and patients regarding scheduling procedures and practices. The Scheduling Assistant III handles complex scheduling issues and collaborates with clinical and administrative teams to optimize patient access and service delivery. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 1 year Customer Service experience (Preferred) Skill in scheduling and patient flow management, including the ability to anticipate and prevent potential conflicts while adapting to clinical staffing levels. (Required) Strong interpersonal skills to interact diplomatically and sensitively with a diverse population in a high-volume setting, ensuring excellent patient service. (Required) Ability to communicate clearly and professionally, both verbally and in writing, using appropriate vocabulary and grammar to convey information, explain policies, and demonstrate empathy. (Required) Proficiency in handling stressful situations with equanimity and professionalism, maintaining composure in the face of resistance, indifference, or hostility. (Required) Skill in prioritizing tasks independently and managing fluctuating workloads using effective time management strategies. (Required) Knowledge of patient rights, confidentiality regulations, and informed consent policies to ensure proper handling of medical records and sensitive information. (Required) Experience using electronic medical records (EMR) systems for scheduling, patient data entry, and account management. (Required) Ability to recognize emergency situations and take appropriate action in accordance with established protocols. (Required) Ability to exercise sound judgment in evaluating patients’ eligibility and payment status while adhering to institutional guidelines. (Required) Proficiency in using personal computers and relevant software applications, including word processing and scheduling tools. (Preferred) Knowledge of UCLA Student Health Service (SHS) policies, procedures, and eligibility guidelines to accurately evaluate patient needs and eligibility. (Preferred) Education, Licenses, Certifications & Personal Affiliations High School Diploma High School Diploma or equivalent (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination. TB Test: Continued employment is contingent upon the completion of a satisfactory TB test. CANRA: The position is designated as a mandatory reporter under CANRA . The employee must sign the “Statement Acknowledging Requirement to Report Child Abuse”. Schedule 8:00 a.m. to 5:00 p.m. Union/Policy Covered CX-Clerical & Allied Services Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40091351