Description
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Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
About the company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. This paragraph may be removed for positions that do not offer a hybrid work environment such as Warehouse workers.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Overview
Albertsons seeks to offer our customers an easy, exciting, and friendly e-commerce shopping experience through the development of personalized and localized digital experiences for our 34 million-plus weekly customers. The Digital Shopping Experience team builds the app, web, and voice experiences that begin with a comprehensive view of our ever-evolving customers, from who they are, why they are here, to what they like and how they behave.
The Principal Researcher / Senior Manager of Research will collaborate directly with customers, designers, developers, and leadership teams to help pioneer the future of grocery digital interaction and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact. If you’re up to the challenge, we’d love to talk to you!
This Role
As Principal Researcher / Senior Manager of Research, you will drive the development of new research paradigms and practices to better understand how customers interface with grocery and food shopping today, and how their interactions can be further enhanced in the future. The ideal candidate will thrive on the challenge of analyzing feedback from our varying customer bases and segments across multiple channels, informing intuitive customer experiences while balancing complex and competing priorities. Research activities will be generative (e.g., study design, field work, analysis) and evaluative (e.g., usability studies, concept evaluation).
You will also be responsible for guiding the research practice at Albertsons and scaling our research team. In addition, you will be responsible for research tools, methodologies, and measurements of success for the research practice. You will inform ways of working and research best practices within our organization. The team will look to you to be the thought leader on research methods, customer journeys, and industry-level consumer trends and insights.
In this role, you will take on our most complex and foundational work, guiding near- and long-term investments. You will be responsible for improving our understanding of customer needs and continually refining and expanding the vision for Albertsons’ customer experience. This role is part of the Shopper Experience team at Albertsons. Our team includes product managers, product designers, data analysts, and user researchers.
Key Responsibilities Include, but Are Not Limited To:
- Be the voice of our shoppers to Albertsons. Have a keen understanding of their needs and wants, and bring empathy, accessibility, and understanding to the forefront of our experiences.
- Evangelize the customer’s perspective to internal business stakeholders.
- Work with design and product leads to identify areas where research can best provide insight and impact in our product roadmap.
- Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies.
- Design, lead, and execute timely research studies for strategic, actionable insights that provide clear direction for action and meet business goals.
- Establish research and usability strategies and customer feedback metrics for project teams.
- Establish and govern a panel of users that we can leverage for timely and accurate qualitative feedback.
- Be an agent of change: advance the future-state vision for the UX research practice, identifying areas of opportunity or improvement, including process improvements, new tools, and approaches.
- Foster collaboration between Design, Research, Design Operations, and Product, and establish a strong rapport with other research groups within the organization.
- Work with C-suite stakeholders and provide top-executive-quality frameworks and insights to support business goals.
- Establish and maintain governance of research reports and repositories.
- Support other researchers, leading by example, to ensure quality and consistency of deliverables and best practices.
- Hire, coach, and mentor research team members.
We are looking for candidates who possess the following:
- Bachelor’s, Master’s, or Ph.D. degree, or equivalent professional experience.
- 8+ years of planning and executing user research experience in various research methods.
- Experience with both generative and evaluative user research.
- 5+ years of experience in consumer technology.
- Experience in creating research roadmaps, journey maps, personas, research plans, moderator guides, and research reports.
- Proven ability to manage multiple research requests and mentor junior resources assisting with project work while juggling competing project priorities and deadlines.
- Ability to champion user experience research and integrate it within the agile design planning, estimation, and prioritization process.
- A portfolio of past projects.
- Ability to train and mentor junior team members.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
The salary range is $158,000 to $205,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus.
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
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Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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