Description
AppleOne is proud to present:
This Senior Operations Position Features:
Senior Operations & Customer Service Representative
Job Responsibilities
Handle import shipments A–Z, including booking, documentation, customs clearance, delivery coordination, and billing
Manage and monitor shipments from overseas agents and carriers to final delivery
Work closely with customs brokers, truckers, and CY terminals to ensure smooth cargo release
Review and prepare customs documentation, including ISF, entry filing support, and import permits
Provide support on air freight and export operations when required
Ensure all procedures comply with U.S. Customs and international shipping regulations
Communicate professionally with customers, vendors, and agents to resolve any shipment issues
Requirements
Minimum 3–5 years of experience in freight forwarding or NVOCC operations
Strong hands-on experience in import operations (A–Z) and customs clearance coordination
Familiarity with CY-door delivery process required
Knowledge of air and export operations preferred
Ability to read and interpret customs entry documentation and shipping terms
Excellent communication and organizational skills
Bilingual in English and Mandarin preferred
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
Entry Level