Description
UCLA HEALTH
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Description
We are seeking a Senior Program Manager, Vendor Management
& Supplemental Benefits to lead the oversight and strategic management of
key vendors supporting our Medicare Advantage product line. This role plays a
critical part in ensuring the successful delivery of supplemental benefits by
driving vendor performance, compliance, and operational excellence-while
supporting business growth, cost management, and an exceptional member
experience.
You will:
- Oversee
multiple complex vendors that support Medicare Advantage supplemental
benefits, ensuring delivery against contractual, performance, compliance,
and service-level expectations - Manage
supplemental benefit vendors end-to-end, driving accountability and
continuous improvement across the vendor lifecycle - Partner
cross-functionally with internal teams (e.g., Operations, Compliance,
Finance, Product, and Clinical) to ensure accurate benefit administration
and seamless member experiences - Lead
annual supplemental benefit readiness, coordinating interdisciplinary
teams to support benefit design, implementation, and operational execution - Support
business objectives by monitoring vendor performance against cost,
utilization, and quality targets - Contribute
to vendor strategy development, including evaluation of market trends and
awareness of competitor vendor relationships - Develop
and maintain business continuity plans to ensure uninterrupted delivery of
supplemental benefits - Identify
risks, recommend mitigation strategies, and drive resolution of
vendor-related issues
Salary Range: $105,700 – $234,500/annually
Qualifications
We’re seeking a detail-oriented individual with:
- A Bachelor’s degree in business, healthcare
administration, or related field, or an equivalent combination of education and
experience - A Master’s degree, preferred
- Eight or more years in managed care, Medicare
Advantage, or health plan operations, including vendor and supplemental benefit
management - Deep understanding of Medicare Advantage
operations, CMS oversight standards, and supplemental benefit administration - Proven ability to manage multiple, complex
supplemental benefits and vendors end-to-end, with strong relationship
management and communication skills - Strategic mindset with the ability to evaluate
vendor risk, develop alternative sourcing options, and anticipate operational
impacts - Strong
negotiation and contract interpretation skills - Analytical and data-driven approach to
evaluating vendor performance management, utilization, and cost outcomes - Exceptional organizational and project
management skills, with the ability to manage competing priorities and meet deadlines
in a fast-paced enviornment - Highly collaborative, with the ability to
influence across functions and leadership levels - Advanced knowledge of vendor management best
practices, contracting structures, and performance monitoring methods - Able to operate in a fast-paced, start-up
environment with evolving priorities - Demonstrates ability to proactively identify
risks and mitigation strategies - Applies strategic thinking to vendor selection,
evaluation, and benefit optimization - Strong commitment to compliance, ethics, and
data privacy standards - Maintains continuous improvement mindset, with a
focus on efficiency, innovation, and service excellence