Service Administrator

DESCRIPTION

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Santa Fe Springs, California.

We offer competitive pay and benefits!

In this onsite role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gathers pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor/Team Lead prior to customer contact.
• Open and review work orders to ensure accuracy for invoicing and warranty, explain charges to Customers to resolve any concerns and close work orders once complete.
• Work with Service Supervisor and/or Team Lead to schedule job assignments, monitor key performance metrics for the Workshop, including labor productivity and Customer satisfaction.

RESPONSIBILITIES

To be successful in this onsite role you will need the following:

• Requires significant and/or in-depth knowledge obtained through specialized training.
• Knowledge of Diesel and/or Natural Gas Engines required. Prior experience in a shop service environment, repair and warranty related field preferred.
• Excellent customer service skills with the ability to effectively communicate in a positive and professional manner.
• Must have excellent computer skills using multiple computer monitors and multiple software platforms, knowledge of Cummins QSOL preferred.
• Ability to thrive in fast-paced environment with multiple priorities.
• Please note, this position is 100% onsite at our Branch in Santa Fe Springs, California.

QUALIFICATIONS

Knowledge of Diesel and/or Nat Gas engines

Knowledge of Power Generation Equipment

Previous experience working in a shop service environment

Previous experience ‘scheduling, dispatching and managing’ service personnel

Knowledge of Cummins/Onan Warranty and Policy

Ability/Experience creating customer estimates/quotes

Computer literate

Knowledge of Cummins QSOL and InPower

Customer Service Experience

Ability to Work Varied Hours, including OT

Position is 100% on site in Santa Fe Springs, Ca

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

Min Salary $33.84

Max Salary $50.76

Application End Date 09-FEB-2026

ReqID 2421349

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.