Description
Department Summary Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension’s guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Position Summary The Center for Advising and Student Success (CASS) is a unit within the UCLA Extension (UNEX) Student Services division. CASS’s mission is to achieve positive student outcomes by implementing a holistic academic experience for UNEX students from pre-enrollment to post-graduation. Central to the implementation of this mission are: a) a sound student success philosophy and the application of excellent customer service principles at all levels of student engagement with UNEX, b) the provision of strong academic, professional development, and student life advisement, c) utilizing data to create scalable yet customizable services to optimize student experience at UNEX, and d) building, strengthening, and sustaining collaborative partnerships between academic and student services units within UNEX. The Student Success Coach plays a pivotal role in recruiting prospective students and retaining current and returning students in various non-degree, open enrollment courses, and certificate programs at UNEX. They identify and understand students’ needs, help them through the registration and application processes, discuss educational pathways, and show them how our programs can help them achieve their academic and professional goals. This position strives to increase enrollment and retention by providing accurate academic and professional guidance to students and supporting them through non-academic support services at UNEX. Utilizing CRM systems and individualized student data, the incumbent enhances the overall student experience and fosters a sense of student belonging at UNEX. The incumbent promotes UNEX’s commitment to lifelong learning in the planning and execution of their duties. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 1 – 2 years Minimum years of professional experience in academic advising, student recruitment/admissions, and enrollment management, preferably in higher and continuing education. (Required) Demonstrated experience and skill in counseling and advising students regarding academic coursework, professional development, and personal concerns that may influence their academic achievement; knowledge of adult learning principles and ability to support non-traditional student populations. (Required) Strong customer service ethic, and interpersonal communication skills, with an ability to connect with all learners from diverse backgrounds and experiences. (Required) Excellent written and verbal communication skills and must be comfortable with using multiple forms of communication in executing day-to-day duties. (Required) Proficiency in using student information systems and CRM systems. (Required) Ability to work independently and as part of a collaborative team. (Required) Basic knowledge of immigration procedures and policies for international students requiring I-20s to obtain an F-1 visa status to study at UNEX, CPT during their course of study, and OPT upon completion. (Required) Ability to honor confidentiality and handle confidential/sensitive matters with discretion and tact. (Required) Strong understanding of, and strict adherence to higher education regulations, financial aid processes, student rights laws like FERPA, Title IX, Clery Act (among others), institutional (UC, UCLA, UNEX) policies, and state laws as applicable. (Preferred) Demonstrate a genuine commitment to student success by effectively understanding and addressing individual student needs and concerns with empathy and patience. (Preferred) Working knowledge of various current UCLA and UCLA Extension policies and procedures. (Preferred) Bilingual in English and a foreign language. (Preferred) Education, Licenses, Certifications & Personal Affiliations Bachelor’s Degree in related area and / or equivalent experience / training (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Ability to work in-person in Westwood Village campus and the Downtown Los Angeles campus locations, as needed. (Required) Flexibility to work evenings and weekends for events and outreach efforts. (Required) Schedule Monday – Friday: 8:00 am to 5:00 pm Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT571500-JC004574-PD215192