Description

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AppleOne is proud to present:
Position: Tax Services Specialist (Contract)
Location: Rochester, NY
Pay: $23.00
Duration: Sep 8, 2025?–?Apr 5, 2026

JOB DESCRIPTION
We are seeking a customer-centric, detail-oriented professional who will thrive in a fast-paced environment while demonstrating communication and problem-solving skills.

Tax Services Job Description

· Deliver quality customer service to clients via phone, e-mail, chat, and other modes of communication including documentation of all interactions.

· Timely follow up on outstanding items to ensure resolution of issue in alignment with the Service Level Agreement (SLA).

· Develop and maintain working knowledge of products, policies, and procedures.

· Maintains prioritization and organization of assigned tasks with a significant focus daily, time-sensitive duties.

· Responsibilities may vary based on assignment and may include internal or external client support, completion of payments and filings, assisting clients with tax agency account registrations or related tasks, tax notice research through resolution, data entry, spreadsheet creation, and data verification.

May use systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office products; existing knowledge is helpful but not required.

· Demonstrate integrity, service, innovation, partnership, accountability, and respect.

· Other duties as assigned.

Qualifications

· High School graduate or equivalency.

· 2+ years of working experience.

· Payroll or tax experience preferred.

· Attention to detail with focus on accuracy, completeness, and timeliness.

· Strong written and verbal communication skills.

· Ability to manage multiple systems and tasks simultaneously.

· Excellent customer service and interpersonal skills.

· Ability to work independently and prioritize in a high-volume, deadline-driven environment.

· Familiarity with online knowledge bases and research tools.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8820

Entry Level

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