Title Specialist I (Private Seller Exchange)

Key Responsibilities:

Administrative & Office Support

• Provide general office support including answering phones, responding to emails, forwarding messages, and assisting internal and external customers with routine inquiries.

• Enter data accurately into internal systems and maintain organized digital and physical files.

• Assist with document scanning, uploading, and indexing to ensure all records are properly stored and easily retrievable.

• Deliver and pick up mail, title packets, registration documents, license plates, and related materials as needed.

Document Review & Processing

• Review vehicle titles, registrations, and other documentation for accuracy and completeness, identifying missing or incorrect information.

• Verify key vehicle details such as VIN, mileage, taxes, fees, and lienholder information.

• Support the preparation and organization of titling packets and other documentation for internal teams and external partners.

• Ensure all documents are handled, routed, and filed in accordance with company procedures, state guidelines, and regulatory requirements.

Customer & Team Support

• Respond to routine questions and status inquiries from customers, banks, dealers, and internal teams.

• Provide clear and professional communication while maintaining high standards of customer service.

• Collaborate with team members across Vehicle Operations to support workflow needs and ensure timely completion of tasks.

Compliance & Process Adherence

• Learn and consistently follow all company policies, titling procedures, and regulatory requirements related to vehicle documentation.

• Support special projects, audits, and process improvements as assigned.

• Follow established quality controls to ensure accuracy and prevent processing delays.

Qualifications:

Minimum-

• High School Diploma/GED

• Generally, less than 2 years of experience

• Effective communication skills

• Possesses good problem-solving, organizational, and computer skills.

• Basic computer software skills required.

• Vision abilities that include close, distance and depth perception.

Preferred-

• Experience in the auction/automobile industry or at the Department of Motor Vehicles.

• Notary seals and stamps

• Must have strong organizational skills and be very detail oriented.

• Ability to type and use 10-key proficiently is preferred.

• Effective communication skills and strong customer service attitude is required.

• Be familiar with Microsoft Office (Outlook, Word, Excel).

• Effective communication skills and a strong customer service attitude are required.

Work Environment:

• Office setting.