Description
The team member must be able to provide guidance and communicate DMV information to users in clear terms. This position ensures the accurate and efficient processing of vehicle titles for a dealer client by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues. Position requires strong customer facing & relationship skills, along with understanding of California registration and titling and client services.
Job Responsibilities:
- Provide an exceptional client experience.
- Resolve issues with customers as they are presented either upon discovery or in response to a client call.
- Work exception queues identified by the system.
- Resolve exceptions by completing documentation, submitting to the state , and or working with the clients
- Request power of attorney (POA) From clients.
- Complete title validation.
- Monitor aged titles, calling clients on vehicle title status, updating title status is title vault.
- Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
- Provide assistance to clients by responding to emails and phone calls from Clients.
Minimum Requirements:
- High School Diploma/GED
- 3 years related experience
- DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable
- Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment Strong problem-solving skills and the ability to exercise sound judgment
- Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential • Strong computer skills, data entry
- Notary highly desirable
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Valid Driver’s license and safe driving record required.