Description
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Provide an exceptional client experience.
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Resolve issues with customers as they are presented either upon discovery or in response to a client call.
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Work exception queues identified by the system.
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Resolve exceptions by completing documentation, submitting to the state , and or working with the clients
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Request power of attorney (POA) From clients.
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Complete title validation.
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Monitor aged titles, calling clients on vehicle title status, updating title status is title vault.
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Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
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Provide assistance to clients by responding to emails and phone calls from Clients.
Minimum Requirements:
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High School Diploma/GED
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3 years related experience
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DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable
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Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment Strong problem-solving skills and the ability to exercise sound judgment
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Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential • Strong computer skills, data entry
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Notary highly desirable