Description
This position is fully ONSITE in Torrance, CA
Shift: Monday-Friday 8:30am-5pm
Pay: up to $28/hr
Why you should apply to be a Vehicle Diagnostic Specialist?:
- Work with a premier client in the automotive industry.
- Enjoy a competitive pay rate
- Opportunity to work with a team of experienced professionals.
- Opportunity to learn and grow in a fast-paced environment
This role is ideal for candidates with call center experience, particularly with installing software applications in Microsoft Windows Operating Systems, experienced in computer Wi-Fi networking management and have some background in automotive diagnostic scan tools.
Responsibilities:
Will be responsible for maintaining quality assurance processes related to dealer diagnostic software. Additionally, you’ll provide technical support to internal and external customers, ensuring smooth software installation and configuration.
Your daily tasks may include:
Tier 2 Technical Support:
- Assist with escalated software installation and configuration issues (escalated from Tier 1 group).
- Troubleshoot and resolve technical queries promptly.
- Ensure software functionality aligns with dealership needs.
- Monitor market feedback, identify hardware/software issues, track issues.
Vehicle Diagnostics and Reprogramming:
- Conduct on-vehicle validation of dealer software and tools as required.
- Collaborate on tasks related to vehicle diagnostics and software reprogramming.
Qualifications:
- Excellent verbal communication skills, especially with experience in a call center environment.
- Ability to convey technical information clearly and concisely.
- Some experience with automotive diagnostic scan tools.
- Strong oral and written communication skills.
- Ability to document processes and communicate effectively with team members.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Experience with enterprise-level computer Wi-Fi networking and configuration.
Education Requirement:
Bachelor’s Degree or equivalent work experience
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.