Description
Department Summary At UCLA Housing & Hospitality (H&H), you become part of UCLA’s tradition of excellence by providing quality housing, dining, vending and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there’s more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&H team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&H team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve. Position Summary The General Manager of UCLA Vending, Refreshment & Food Delivery Solutions Department oversees the comprehensive operation, strategic planning, and financial performance of the university’s vending services program. This role ensures high-quality service delivery, vendor management, and operational excellence to meet the needs of students, faculty, and staff. The General Manager will lead efforts to enhance customer satisfaction, drive revenue growth, and align services with the institution’s sustainability and equity initiatives. Supervise, hire train and evaluate a staff of 10 and operate within a $2.5M budget. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 3-5 years experience in vending, AFH (Away From Home) services, or related food & beverage industry experience (Required) 2 years experience managing or leading teams (Required) Ability to lead, motivate, and manage a diverse team, fostering collaboration, accountability, and professional growth. (Required) Comprehensive understanding of vending operations, including inventory management, maintenance, supply chain logistics, and vending technologies. (Required) Skilled in preparing, managing, and monitoring budgets to optimize revenue, reduce costs, and achieve financial goals. (Preferred) Ability to prioritize and improve customer satisfaction through service excellence and responsiveness to feedback. (Required) Strong strategic thinking to align departmental goals with institutional priorities, make data-driven decisions, and manage multiple projects. (Required) Ability to negotiate and maintain strong relationships with vendors and suppliers to ensure high-quality service and product availability. (Preferred) Knowledge of applicable health, safety, and food service regulations to ensure compliance and maintain operational integrity. (Required) Ability to analyze operational data, identify trends, and resolve issues effectively to optimize vending services. (Required) Strong verbal and written communication skills to effectively interact with internal and external stakeholders. (Required) Commitment to implementing sustainable practices, including eco-friendly product offerings and reducing waste. (Preferred) Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and changing priorities. (Preferred) Knowledge of vending machine technologies, cashless payment systems, and remote monitoring tools to improve service efficiency. (Preferred) Education, Licenses, Certifications & Personal Affiliations High School Diploma or GED Equivalent (Required) Bachelor’s Degree (Preferred) Valid driver’s license and clean driving record (Required) ServSafe Certification or equivalent certification. (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination. Driving Record: The position is subject to the California DMV “Pull Notice System” and continued employment is contingent upon proof of a satisfactory driving record. Schedule Working hours will vary includes nights and weekends. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40065193