Description
Volunteer Services Supervisor – Patient Experience – FT Days Req ID: 94329 Location: Orange, California Division: Medical Center Department: Patient Experience Position Type: Full Time Salary Range Minimum: USD $63,800.00/Yr. Salary Range Maximum: USD $111,600.00/Yr. Who We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center , high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center , gold level 1 geriatric emergency department and regional burn center . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Your Role on the Team Position Summary: Incumbent is recognized as a demonstrated leader, mentor, and role model responsible for overseeing the volunteer program, providing immediate supervision and guidance to volunteers. Plans, organizes, and coordinates a broad variety of volunteer programs and services designed to enhance the patient, family, and visitor experience. Provides operational and functional support to the volunteer program and conducts volunteer recruitment, orientation, training, assignments, engagement, oversight, and performance. Ensures protocols and guidelines are followed and in compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. Provides recommendations for improvements in utilization and efficiencies, assists in the development of program initiatives, oversees budget, and participates in outreach activities as needed. What It Takes to be Successful Total Compensation We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits . Required Qualifications: Two (2) years prior leadership experience overseeing volunteers/employees in a hospital or other health care setting Resourcefulness to identify and search for information that is not readily available Must possess the skill, knowledge and abilities essential to the successful performance of assigned duties Must demonstrate customer service skills appropriate to the job Interpersonal skills including verbal and written communication, active listening, critical thinking, advising and counseling skills. Flexibility to work flexible hours, including occasional weekend Experience with public speaking / presentation Experience with event planning and coordination/oversight Excellent skills using MS Office (Word, Excel, Power Point, Outlook) Excellent planning, organization and time management skills Excellent interpersonal skills with the ability to motivate and influence others. Demonstrated analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems. Demonstrated ability to effectively supervise and motivate staff Bachelor’s Degree in related area and/or equivalent education/experience Ability to multitask in a fast paced environment Ability to maintain a work pace appropriate to the workload Ability to independently problem solve and apply sound reasoning to new and/or non-routine situations Ability to establish & maintain effective working relationships across the Health System Ability to effectively communicate in English in a clear and concise manner Preferred Qualifications: Knowledge of University and Medical Center policies and processes Demonstrated customer service experience Bilingual skills in English and Spanish and/or Vietnamese Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement: The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy . We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m. Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization To apply, visit https://jobs.uci.edu/careers-home/jobs/94329 Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-f82ba80231e17b4eb74ab782e031878e