Description
UCLA HEALTH
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Description
In this role you will act as the team leader for assigned area. You will coordinate the activities of all staff supporting the area and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, perform the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge. You will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
Salary Range: $67,700.00 – $134,700.00/annually
Qualifications
Required:
- Ability to work effectively with patients,
physicians and staff in a diplomatic and professional manner in order to
maximize suite operations. - Skill in prioritizing assignments and managing
multiple tasks - Ability to maintain Charge Worklist in
CareConnect - Ability to maintain Charge Document
Reconciliation Process - Ability to work effectively as a member of a
team in order to provide effective patient care. - Working knowledge of Epic CareConnect systems to
complete on-line transactions, including appointment scheduling, procedure
scheduling, the encounter registration system, hospital lab results and medical
reports. - Team Building Skills to include prior
supervisory experience. - Skill in monitoring complex clinician
appointment schedules. - Ability to elicit salient clinical information
such as presenting complaints from patients and referring professionals, and
make appropriate assignments based on established guidelines. - Skill in listening perceptively, conveying
awareness and responding to patients and visitors with health concerns using
tact and discretion. - Skill in speaking clearly and distinctly in
person and over the telephone, using appropriate grammar and vocabulary in
order to share information, effectively communicate, share and obtain
information with persons from diverse social, economic and cultural
backgrounds. - Ability to triage patient issues to achieve
resolution. - Ability to interact diplomatically and
sympathetically with patients, their families, and the general public in a high
volume, continuous public contact setting. - Skill in performing with frequent interruptions
and/or distractions including the ability to accept equivocal circumstance and
respond to changing priorities and deadlines. - Typing ability to prepare forms, manuscripts and
correspondence with speed and accuracy. - Skill in operating a computer including work
processing software and the ability to enter and maintain accurate patient
appointments and schedules utilizing an on-line computer database system. - Ability to maintain equanimity in the face of
resistance, indifference and hostility. - Skill in working independently and following
through on assignments with minimal direction and in setting priorities which
accurately reflect the relative importance of assignments. - Ability to accept directions from supervisors
and act promptly. - Knowledge of medical terminology.
- Working knowledge of medical insurance plans and
types of coverage provided. - Spanish speaking skills – Preferred