Description
UCLA HEALTH
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Description
The Department of Psychiatry is seeking to hire a full-time Clinic Coordinator to join the Neuropsychiatric and Behavioral Health Services (NPBHS) Clinics. You will be responsible for monitoring the Psychiatry Outlook mailbox for scheduling requests. Primary duties include:
- Front desk duties (triage calls, greet and check-in patients)
- Responsible for patient interviewing and encounter registration
- Obtaining all financial and demographic information from patients
- Accurately encounter patients utilizing proper Care Connect functions
- Explaining in the NPBHS procedures and necessary information to patients including required authorization and estimated liability
- Verifying insurance benefits and accurately record benefits for finance review
- Reviewing accounts for change in status and re-verify benefits and/or authorization
- Scheduling and confirming patients appointments
- Other duties as assigned
Salary: $30.36/hr – $43.49/hr
Qualifications
- Knowledge of basic psychiatric terminology
- Knowledge of NPBHS and Medical Enterprise supported services, Care Connect (EPIC) systems
- Working knowledge of Medi-Cal, HMO’s, PPO’s, third party payors, etc., authorizations and eligibility requirements and regulations
- Working knowledge of various department, patient related policies and procedures and thorough understanding of the University system and it’s services and programs
- Knowledge of Microsoft Word, Outlook e-mail and basic knowledge of PC applications
- Skill in performing basic arithmetic
- Ability to work independently and exercise appropriate decisions with minimum supervision
- Strong communication skills to interact with persons of various social, cultural, economic, and educational backgrounds
- Experience in working as part of a team, establishing and maintaining cooperative working relationships with all staff members, management and the public
- Skill in organizing and prioritizing assignments
- Ability to perform the functions of patient encounters, registration and appointment scheduling using a computerized system.