Description
UCLA HEALTH
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Description
The Department of Psychiatry is seeking to hire a full-time Clinic Coordinator to join the Child OCD, Anxiety, & Tic Disorder Clinic. Our Clinic specializes in the evaluation and treatment of anxiety and related problems in children and adolescents. Our goal is to deliver effective, evidence-based treatments to improve the lives of youth dealing with conditions such as OCD, anxiety, tic, and body-focused repetitive behavior (BFRB) disorders.You will provide high-level administrative assistance and support the program faculty, staff, administrators, and patients. Primary responsibilities include:
- Front desk duties (triage calls, greet and check-in patients)
- Responsible for patient interviewing and encounter registration
- Obtaining all financial and demographic information from patients
- Accurately encounter patients utilizing proper Care Connect functions
- Explaining in the NPBHS procedures and necessary information to patients including required authorization and estimated liability
- Verifying insurance benefits and accurately record benefits for finance review
- Reviewing accounts for change in status and re-verify benefits and/or authorization
- Scheduling and confirming patients appointments
- Other duties as assigned
Salary range: $30.36/hr – $43.49/hrQualifications
- Bachelor’s degree in psychology, neuroscience, human development, or related behavioral science field (preferred)
- Ability to interact with children with OCD and/or anxiety disorders and their families
- Coursework or exposure to OCD and/or anxiety disorders (preferred)
- Minimum 1 year experience working in a clinical, medical or research setting involving patient coordination, administrative support, or study support
- Experience with calendar management meeting coordination, or multi-step project workflows (preferred)
- Experience working with OCD and/or anxiety focused research or clinical programs (preferred)
- Experience using clinical or scheduling systems (ex: EMR platforms such as CareConnect) (preferred)
- Demonstrated ability to manage multiple tasks, deadlines, and communications in a high-volume environment
- Strong organizational and project-management abilities, including tracking action items, maintaining documentation, and prioritizing tasks
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Ability to work independently while also collaborating effectively across staff, leadership, and patients
- Proficiency with Excel/Google Sheets
- Familiarity with REDCap or Qualtrics