Description
UCLA HEALTH
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Description
In this role you will serve as a key member of the patient care team by providing administrative support to patients, families, and providers within the Bowyer Oncology Center. Responsibilities include but are not limited to:
- Act as a primary communication hub for the clinic, managing high-volume phone lines with professionalism, compassion, and excellent communication skills
- Perform seamless ‘warm’ transfers by connecting callers to the appropriate oncology sub-specialty while clearly communicating patient needs
- Assist patients in navigating the clinic phone system and accessing the appropriate care teams and services
- Coordinate and schedule clinic appointments, chemotherapy treatments, and related ancillary testing and procedures
- Support efficient clinic operations through accurate coordination of patient requests and provider schedules
- Deliver exceptional customer service while maintaining sensitivity to the needs of oncology patients and families
- Collaborate closely with clinical and administrative teams to ensure timely and coordinated patient care
Salary Range: $30.36-$43.49/hourly
Qualifications
Required:
- Previous experience working in a medical setting
- Knowledge of medical terminology and procedures
- Experience in the use of computers, and Word, Excel programs
- Excellent customer service skills, both in person and via telephone
- Ability to work and prioritize in a fast paced medical environment
- Excellent communication skills
- Bilingual in Spanish