Dispatcher

The Chefs’ Warehouse, Inc. ( http://www.chefswarehouse.com ) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Position Summary

The Dispatcher is responsible for coordinating daily driver operations, supporting sales inquiries and service needs, and maintaining accurate transportation reporting. This role serves as a key communication link between Sales and Transportation, ensuring timely route updates, issue resolution, and efficient delivery operations.
Key Responsibilities

• Dispatch drivers and helpers daily to ensure efficient route execution.
• Maintain accurate payroll records for agency personnel and helpers.
• Track and document all company-issued materials provided to drivers, including fuel cards, key fobs, keys, radios, and other equipment.
• Manage hand truck inventory and maintain accurate inventory records.
• Prepare, maintain, and update transportation and sales reports using company systems.
• Respond promptly to emails and follow through until issues are fully resolved.
• Complete shift handoff logs each day, regardless of operational issues.
• Maintain, organize, and ensure all company phones remain charged and operational.
• Monitor Samsara activity and address driver alerts and compliance concerns.
• Update routing systems with delivery windows, address corrections, and customer information.
• Review emails before dispatching routes to identify updates, changes, and special instructions.
• Respond to phone messages and provide timely follow-up.
• Monitor Samsara and Mobile Conductor systems to ensure proper scanner usage and compliance by drivers.
• Complete daily activity reports and operational tracking documents.
• Maintain and update pickup schedules in coordination with Purchasing as needed.
• Communicate route delays, service issues, and other operational concerns to stakeholders.
• Verify all invoices during driver check-in and ensure no documentation is missing.
• Proactively monitor and follow up on pickups throughout the day to prevent service disruptions.
• Provide drivers with support regarding directions, roadside assistance, accident procedures, and other transportation-related matters.

Qualifications

• High school diploma or GED required.
• Minimum of 5 years of dispatch experience, preferably within the transportation, logistics, or distribution industry.
• Strong organizational, communication, and multitasking skills.
• Proficiency with transportation management systems, routing software, and Microsoft Office applications.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Experience with Samsara, Mobile Conductor, or similar fleet management systems preferred.

Resumen del Puesto

El Despachador es responsable de coordinar las operaciones diarias de los conductores, brindar apoyo a las solicitudes y necesidades del área de Ventas, y mantener reportes precisos de transporte. Este puesto actúa como un enlace clave entre los departamentos de Ventas y Transporte, garantizando actualizaciones oportunas de rutas, resolución de problemas y operaciones de entrega eficientes.
Responsabilidades Principales

• Despachar diariamente a conductores y ayudantes para garantizar una ejecución eficiente de las rutas.
• Mantener registros precisos de nómina para personal temporal y ayudantes.
• Controlar y documentar todo el equipo y materiales entregados a los conductores, incluyendo tarjetas de combustible, llaves, controles de acceso, radios y otros equipos.
• Administrar el inventario de carretillas de mano (hand trucks) y mantener registros actualizados.
• Preparar, mantener y actualizar reportes de transporte y ventas utilizando los sistemas de la empresa.
• Responder oportunamente a los correos electrónicos y dar seguimiento hasta la resolución completa de los asuntos.
• Completar el registro de cambio de turno (handoff log) diariamente, independientemente de si existen incidencias.
• Mantener organizados y cargados todos los teléfonos de la empresa.
• Supervisar la actividad en Samsara y atender alertas o problemas relacionados con los conductores.
• Actualizar los sistemas de ruteo con ventanas de entrega, correcciones de direcciones e información de clientes.
• Revisar los correos electrónicos antes de despachar rutas para identificar actualizaciones, cambios e instrucciones especiales.
• Atender mensajes telefónicos y proporcionar seguimiento oportuno.
• Supervisar los sistemas Samsara y Mobile Conductor para garantizar el uso correcto de los escáneres y el cumplimiento por parte de los conductores.
• Completar reportes diarios de actividades y documentos de seguimiento operativo.
• Mantener y actualizar los programas de recolección (pickups) en coordinación con el departamento de Compras cuando sea necesario.
• Comunicar retrasos en rutas, problemas de servicio y otras incidencias operativas a las partes correspondientes.
• Verificar todas las facturas durante el proceso de regreso de los conductores y garantizar que no falte documentación.
• Monitorear y dar seguimiento proactivo a las recolecciones durante el día para evitar interrupciones en el servicio.
• Brindar apoyo a los conductores con indicaciones de ruta, asistencia en carretera, procedimientos en caso de accidentes y otros temas relacionados con transporte.

Requisitos

• Diploma de escuela secundaria (High School) o equivalente (GED) requerido.
• Mínimo de 5 años de experiencia como despachador, preferentemente en la industria de transporte, logística o distribución.
• Excelentes habilidades de organización, comunicación y manejo de múltiples tareas.
• Dominio de sistemas de gestión de transporte, software de ruteo y aplicaciones de Microsoft Office.
• Capacidad para trabajar en un entorno dinámico y de ritmo acelerado, gestionando múltiples prioridades.
• Experiencia con Samsara, Mobile Conductor o sistemas similares de gestión de flotas es deseable.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs’ Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.