Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Whether guests are visiting for work or pleasure, Fairfield Inn Anaheim Hills Orange County provides peaceful settings for their travels. We position visitors a few miles shy of renowned theme parks including Disneyland® Resort and Knott’s Berry Farm®, as well as dynamic destinations such as The Outlets at Orange, Richard Nixon Presidential Library and Museum and the Orange County Zoo. Guests will encounter a restful stay in our rooms and suites featuring plush bedding, complimentary Wi-Fi and ergonomic workstations. After waking rejuvenated, start the day at our complimentary breakfast buffet offering a savory mix of hot classics and lighter fare. Guests can get in their daily workout at our fitness center. Anyone can make use of our two flexible venues. At Fairfield Inn Anaheim Hills Orange County, our guests are our #1 priority.
Application deadline for Colorado positions: