Description
UCLA HEALTH
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Description
Position Summary
The Financial Counselor
provides financial counseling, insurance verification, submits and obtains
authorizations and related administrative support for Outpatient Rehabilitation
Services. This role is responsible for ensuring accurate financial clearance
and registration processes, assisting patients with billing and
insurance-related and authorization inquiries, and supporting clinic operations
as needed.
Essential Duties and
Responsibilities
- Perform
financial counseling functions for outpatient rehabilitation services,
including financial clearance and financial screening. - Register
patients accurately and efficiently, ensuring complete and compliant
documentation. - Process
insurance authorizations and verify coverage requirements in coordination
with third-party payors. - Respond to
walk-in patient billing inquiries and provide clear explanations regarding
financial responsibility and insurance coverage. - Provide
cost estimates for services to be rendered and advise patients on meeting
third-party payor requirements. - Serve as a
liaison between patients, providers, and internal hospital departments to
facilitate smooth access to care. - Act as a
backup for front office operations, including patient scheduling and
check-in activities. - Float to
outpatient rehabilitation clinics as operational needs require.
Compensation
- Salary
Range: $30.36 – $43.49 per hour
Qualifications
Qualifications
- Proficiency
with basic computer applications, including Microsoft Excel, Word, and
Outlook. - Ability to
perform basic arithmetic operations, including addition, subtraction, and
calculation of rates and percentages. - Working
knowledge of encounter registration processes, including financial class
codes. - Ability to
work effectively in fast-paced, distracting, and high-pressure
environments while maintaining focus, flexibility, and accuracy with
minimal supervision. - Strong
organizational skills with the ability to prioritize tasks amid
fluctuating demands and workloads. - Reading
comprehension skills sufficient to understand intake forms, therapist and
patient instructions, and hospital policies written in standard English. - Ability to
work independently and follow through on assignments with minimal
direction. - Manual
dexterity and physical ability to perform essential job duties, including
operating a computer and using a telephone headset. - Strong
interpersonal and communication skills, with the ability to interact
effectively with patients and staff from diverse cultural and
socioeconomic backgrounds. - Demonstrated
ability to work collaboratively as part of a multidisciplinary team,
including sharing knowledge, providing and receiving feedback, taking
initiative, and contributing to problem-solving efforts. - Working
knowledge of insurance products including HMOs, PPOs, and insurance
contracting. - Experience
obtaining insurance benefits, eligibility verification, and
authorizations, as well as providing financial counseling and financial
screening. - Ability to
serve as a liaison between patients, physicians’ offices, and other
hospital departments. - Ability to
perform job responsibilities effectively despite frequent interruptions
and competing priorities. - Working
knowledge of physical therapy treatments and related medical terminology.