Description
MILITARY VETERANS
AppleOne is proud to present:
Well known luxury Hotel Brand with various locations throughout Los Angeles is looking to hire (10) Front Desk Receptionists and Guest Services Representative’s to work in 90015, 90036, 90210 and 90230
**Looking for individuals from high end/luxury business establishments: Apartment/Condo buildings, 4/5-star Hotels, Boutique Hotels, Spas, Luxury Retail Stores, High End Restaurants, Luxury Car Dealerships, Country Clubs or similar industries.
Responsibilities include but not limited to:
- Demonstrates professionalism through actions and appearance
- Maintain clean lobby and front desk throughout the day
- Answers phones, determining nature of the call, and direct callers to appropriate person or department or take thorough message
- Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment •Checks guest out of the hotel, preparing and explaining the bill
- Maintain a positive and ethical working relationship with all employees, vendors, and customers
- Address any customer complaints and direct to appropriate person or department
- Respond to emails from staff and customers
- Maintain confidentiality of company and customer information at all times
- Collect all packages and mail from providers
- File, scan, photocopy and fax paperwork
- Maintain guest history files on all guests
- Follow up to ensure completion and guest satisfaction Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, special packages and promotions
Requirements:
- Previous guest relations, front desk, host, guest services or customer service experience from a high end/luxury business establishment
- Must be available to work weekdays, weekends, evenings and holidays
- Must be able to work a 6 to 8 hour shift between the hours of 7am to 9pm
- High school diploma or GED is required
Qualifications:
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to accurately and efficiently input information into computer systems
For immediate consideration please forward in Microsoft Word document and call the AppleOne Bunker Hill Downtown Los Angeles office and ask for Azuri Ross.
#2258
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Entry Level