Description
MILITARY VETERANS
Why Renewal by Andersen?
If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best!
A reputation that stands apart
We’ve long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation–which is why we con’t just take pride in our installers and technicians, we celebrate them.
Top-to-bottom expertise
Our installers are technicians–but they are also customer-service specialists and brand stewards. You’ll represent our brand and be called on to solve customer questions and provide reassurance.
A legacy of innovation
Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.
Job Details
PURPOSE: To train and develop the skills, knowledge, ability and attitudes of new and existing installation crews and installers. Proper installation techniques, safety and compliance adherence, homeowner experience, business processes and other areas as designated are key areas of focus. Effective execution of job duties should deliver targeted operating profit, first time through rates, remake goals, DSO objectives, establish safe work practices, and homeowner experience targets.
RESPONSIBILITIES:
• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and signature service. Visiting Homeowner work sites to audit existing and new processes.
• Conduct hands-on product installation training both at the facility and on the jobsite. This training will be conducted for all new installation hires along with refresher training of existing installers. Key components of this program include, but are not limited to:
o Assures pre-arrival planning for materials and resources.
o Proper job-site Safety and Set-up meet company standards.
o Ensures compliance with RbA’s installation process, procedures and local building codes.
o Teaching and delivering signature service, along with the importance of maintaining the Andersen brand.
o Understanding and applying the “Critical Performance Factors” of proper window installation.
o Ensures that newly learned skills are consistently applied.
o Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
o Ensuring install associates complete scheduled work within allotted timeframe, in alignment with efficiency expectations.
• Routinely evaluates the impact of training on business results. Review individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-first time through rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
• Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
• Partner with the install leaders to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate.
• Support the recruiting efforts as needed to meet workforce requirements.
• Other duties as assigned by supervisor.
• Train, lead, and develop all associates involved in the installation processes.
CULTURE:
• We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.
BENEFITS:
• We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing.
This position has a salary range of $65,648-$98,472
QUALIFICATIONS:
• High school diploma or equivalent
• Installation leadership experience, preferred
• Construction knowledge
• Decision making
• Customer orientation
• Results oriented
• Training/Coaching
• Providing performance feedback
• Strong communication skills
• Valid state driver’s license, preferred
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit-sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
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