Description
UCLA HEALTH
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Description
Provide administrative support to full time Faculty Specialists and back up support to a revolving rotation of various neurosurgeon’s offices in the Department of Neurosurgery. Organize and coordinate physician’s daily activities. Maintain physician’s calendar for surgeries and clinical appointments. Compose general and routine correspondence. Organize and maintain a computer calendar system, including patient scheduling; prepare a database for patient paperless charting. Triage incoming calls. Answering multi-line telephone system and providing triage to callers. Maintain administrative and confidential files. Screen urgent medical calls and delegate appropriately. Obtain financial authorization from insurance carriers. Prepare various disability forms for physician’s signature. Maintain patient and referring physician database. Assume responsibility for initiation and completion of patient care services including referring and scheduling patients and families for consultations, appointments and discussions. Obtain test and lab results for patients. Convey results to medical staff for surgical clearance and approval. Participate and interface in a multidisciplinary program in the diagnosis and treatment of neurosurgical disorders including scheduling and coordinating consultations and testing. Compose, edit and type routine correspondence from general oral and written instructions from Neurosurgeon. Maintain curriculum vitae. Maintain reprint file of journal publications, book chapters, monographs and copies of manuscripts submitted but not yet published. Collect CME- accredited meeting documentation for year-end CMA statement of CME credits. Manage academic calendaring, travel, reimbursements. Facilitate maintenance and/or purchasing of equipment and supplies. Participate in patient care services including: screening patients, scheduling appointments, ancillary tests, coordinating patient referrals, and facilitating patient requests, processing medical records requests, disability forms, producing various letters at patient and doctor’s requests. Photocopy, mail and distribute physician’s clinical dictation. Assist in preparation and function of clinical service and billing and collection of co-payments. Assist with other projects and administrative tasks as needed. Provide assistance to billing agency for collections on outstanding patient balances.
Hourly range: $27.74 – $39.36
Qualifications
Required:
- Minimum 3 years experience working in patient care medical office
setting. - Ability
to accurately screen and triage acute patients. Ability to effectively elicit
pertinent clinical information such as presenting complaints from patients and
referring professional and make appropriate assignments based on established
guidelines. - Ability
to accept direction from administration and act promptly. Ability to establish
and maintain cooperative working relationships with patients, peers, physicians
and administrators - Skill
in listening perceptively, conveying awareness and responding to patients and
visitors with health concerns using tact and discretion. Ability to interact
diplomatically and sympathetically with patients, their families, and general
public in a high volume, public setting - Skill
in performing with frequent interruptions and/or distractions including the
ability to accept equivocal circumstances and responds to changing priorities
and deadlines. Ability to maintain composure in the face of resistance,
indifference and hostility. - Ability
to maintain confidentiality and to work with sensitive and confidential
information using discretion and judgment. Working knowledge of UC patient
registration system, appointment scheduling system and order entry system.
Understand and respect cultural and religious differences. - High
degree of adaptability. Comfortable with changing workflows. Skill in
prioritizing assignments to complete work in a timely manner when there are
changes in workload and assignments, pressures of deadlines, and/or a heavy
workload. Demonstrated basic knowledge of physician office policies and
procedures. Ability to establish and maintain cooperative and collaborative
working relationships with medical, nursing and administrative personnel. - Ability
to accept ambiguous circumstances and act where answers to a problem are not
readily apparent. Skill in working independently and following through on
assignments with minimal direction - Working
knowledge of patient-related policies and procedures, as well as a thorough
understanding of the University system. Familiarity with physician office
billing procedures. Knowledge of University’s Electronic Medical Record System
preferred - Verbal
and composition skills to convey detailed medical information. Working
knowledge of PC including the following software: Microsoft Word, Microsoft
Outlook, Microsoft Excel, Windows. - Skill
speaking on a one-to-one basis with persons of various social, economic, and
cultural backgrounds to obtain information and explain procedures. Ability to
perform with frequent interruptions. Ability to prioritize workload when faced
with changing deadlines. Ability to make independent decisions. - Requires
flexibility and conscientiousness. The incumbent should be able to handle
variable supervisors and be receptive to an unpredictable work schedule. They
should have the ability to triage incoming calls with efficiency. The incumbent
must have the flexibility to be able to handle variable Neurosurgeons
calendars. Responsibility of checking in nightly for next day’s assignment - Ability
to constantly use multi-line telephone and computer. - Working
knowledge of outpatient practice operations. Knowledge of neurosurgical medical
terminology to communicate effectively with physicians, nurses and other
members of the health care community. Current knowledge of neurosurgical
diagnosis, treatments, and terminology. Knowledge of University forms and
procedures.