Patient Access Services Supervisor

UCLA HEALTH

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Description

Admissions and Registration

Provide frontline leadership for Patient Access Services
operations across inpatient, outpatient, and emergency care settings. As the
Patient Access Services Supervisor, you will oversee daily registration,
admissions, insurance verification, authorization, and financial counseling
activities while managing staff performance, workflow coordination, and
operational efficiency. This role collaborates with clinical departments,
administrative teams, and revenue cycle partners to improve patient access processes,
strengthen registration accuracy, prevent denials, and support a positive
patient experience.

In this role, you will:

• Supervise
  daily patient access operations, including registration, admissions,
  insurance verification, authorizations, financial counseling, and
  point-of-service collections across assigned service areas.
• Coordinate
  staff schedules, assignments, and staffing coverage to maintain efficient
  operations and meet departmental service expectations.
• Monitor
  registration accuracy, productivity, work queues, and documentation
  requirements, providing guidance and implementing improvements to address
  errors, incomplete accounts, and operational challenges.
• Lead
  staff orientation, training, competency development, and performance
  management activities, including coaching, evaluations, employee relations
  matters, and recommendations for personnel actions.
• Support
  financial screening and assistance programs for uninsured and underinsured
  patients while monitoring point-of-service collection performance and
  identifying opportunities for improvement.
• Collaborate
  with clinical departments, physician offices, Patient Business Services,
  Managed Care, Information Technology, and other operational partners to
  resolve patient access issues and improve patient flow.
• Oversee
  administrative activities, including payroll approvals, staffing
  assessments, resource coordination, operational reporting, and
  communication of departmental priorities and risks.
• Ensure
  compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA,
  regulatory standards, labor agreements, and organizational policies.
• Participate
  in quality improvement, denial prevention, service excellence, and
  operational initiatives that strengthen patient access performance, staff
  effectiveness, and revenue cycle outcomes.

Salary Range:

$32.42 to $64.51 hourlyQualifications

Required

• Bachelor’s
  degree in Healthcare Administration, Business Administration, Public
  Health, or a related field, or equivalent education, training, and
  experience.
• Three
  or more years of experience in patient access, admissions, registration,
  financial counseling, revenue cycle, or related healthcare operations.
• Knowledge
  of patient registration, admissions, insurance verification,
  authorization, and financial counseling processes.
• Supervisory
  experience involving daily operations, staffing assignments, workflow
  coordination, and employee development.
• Knowledge
  of medical terminology, payer requirements, third-party reimbursement
  practices, Medicare, Medi-Cal, commercial insurance guidelines, and
  healthcare regulatory requirements.
• Customer
  service skills when interacting with patients, families, physicians, and
  multidisciplinary teams.
• Leadership
  skills to coach employees, address performance issues, and promote
  teamwork and collaboration.
• Analytical
  and problem-solving skills with the ability to identify operational issues
  and implement corrective actions.
• Effective
  written and verbal communication skills when working with diverse
  stakeholders.
• Proficiency
  with electronic health record systems, registration platforms, scheduling
  tools, and standard business software.
• Organizational
  skills with the ability to manage multiple priorities and meet operational
  deadlines.
• Knowledge
  of labor agreements, workplace policies, and applicable human resources
  practices.

Preferred

• One or
  more years of experience performing lead or supervisory responsibilities.
• Certified
  Revenue Cycle Representative (CRCR) certification.
• Certified
  Healthcare Access Manager (CHAM) certification.
• Certified
  Patient Account Representative (CPAR) certification.
• Healthcare
  Financial Management Association (HFMA) revenue cycle certification.
• Experience
  supporting hospital-based patient access operations in inpatient,
  outpatient, and emergency care settings.
• Experience
  participating in revenue cycle improvement, denial prevention, or process
  improvement initiatives.