Description
UCLA HEALTH
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Description
Serve as a Patient Navigator in the Urology clinic working to optimize the Gender Health Program patient experience by assuring smooth patient flow, all referral documents are accurate and obtained, patients understand next steps in the treatment process, patients are able to discuss insurance challenges and incumbent refers to appropriate unit and overall patient satisfaction. The incumbent will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients, Gender Health Program physicians and staff.
Salary range: $30.36 – $43.49 hourly
Qualifications
Required:
- Ability to make
independent judgments and to evaluate complex issues.. - Administrative abilities
to resolve complex issues. - Oral and written
communication skills to speak with individuals of varying backgrounds to
obtain and convey specific information. - Skill in working
independently with a minimal amount of direction. - Ability to establish and
maintain cooperative working relationships with physicians, staff,
patients, and administrative personnel. - Knowledge of contact
persons in order to direct patients to appropriate departments in an
effort to resolve issues and provide patient-related materials. - Ability to speak to
individuals using appropriate grammar and vocabulary to obtain
information, explain policies and procedures. - Working knowledge of gender
affirming care - Working knowledge of
University policies, procedures, and forms as they relate to performance
of job duties. - Skill in performing duties
with frequent interruptions and/or distractions. - Computer skills should
include working knowledge of Microsoft Word, Excel, and Outlook as well as
experience with Electronic Medical Records - Knowledge of insurance
authorization and verification process. - Skill in analyzing
information, problems, situations, practices, and procedures.
Preferred:
- Bilingual English/Spanish