Description
UCLA HEALTH
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Description
As a Patient Service Representative, you will serve as a key connection point between patients, physicians, and the broader care team, helping to create a seamless and supportive healthcare experience. In this highly visible role, you’ll provide direct support to both primary and specialty care providers while ensuring patients feel guided and informed every step of the way.
You’ll act as a trusted liaison, coordinating communication between patients and physicians, assisting with navigation of services across the health system, and ensuring timely access to care. Your role will also include collaborating with referring providers, connecting patients to appropriate resources, and delivering attentive follow up through phone outreach and EPIC/Care Connect.
Salary Range: $30.36 – $43.49/Hourly
Qualifications
Required:
- Skill
in setting priorities which accurately reflect the relative importance of
job responsibilities.
- Ability
to establish and maintain productive working relationships with Faculty,
Staff, Administration and patients from various social, cultural and
economic backgrounds.
- Ability
to creatively integrate competing demands into a productive working
environment.
- Skill
in verbal communications to clearly convey complex problems in both formal
and informal situations.
- Ability
to interact diplomatically and sympathetically with a patient population
in varying degrees of health.
- Ability
to provide coverage for Community Clinics as assigned.
Preferred:
- Knowledge
of specific specialty practice and workflows.
- Working
knowledge of patient-related policies and procedures as well as a thorough
understanding of the University system and its services and programs.
- Knowledge
of hospital computer system, and personal computer systems and the various
software products to perform administrative work. - Familiarity
and knowledge of authorization process & managed care programs.