Description
UCLA HEALTH
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Description
Major duties include but are not limited to:
- Acting as a liaison for the patients, outside referring physicians, faculty, and residents/fellows in the practice.
- Assisting patients in accessing and coordinating surgical service within the health system.
- Facilitating communication with referring physicians.
- Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
- Manage a high volume of patient messages entering via multiple avenues.
- Assist with Patient check-in and cash collection
- Travel between our West LA, Santa Monica and Westwood location as needed
- Position starts in the Santa Monica location while awaiting West L.A opening
Salary Range: $30.36- $43.49/hourly
Qualifications
Required
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
- Knowledge of specific specialty practice and workflows
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
· Familiarity and knowledge of authorization process & managed care programs
· Familiarity and knowledge of Mohs, excision/procedure scheduling and/or coordinating
· Knowledge of medical terminology