Description
We are currently looking for an Attractions Tour Guide to join our team at the legendary Queen Mary. The Attractions Tour Guide is responsible for providing information and/or answering passenger questions about tours while providing the highest level of service possible in an efficient, courteous and professional manner.
QUALIFICATIONS:
- The ideal Attractions Tour Guide will have previous experience as a tour guide or attractions host or hostess and have a passion for the Queen Mary and her history.
- High school degree or equivalent
- Basic computer skills
- Ability to learn and retain the ship’s historical and technical information
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to move throughout the Queen Mary (standing, walking) for extended periods of time
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends
JOB RESPONSIBILITIES:
- Maintaining an up to date working knowledge and historical knowledge of the Queen Mary
- Learning and presenting the script for all tours
- Opening and closing attraction areas
- Greeting passengers in a warm and friendly manner, acknowledging them upon arrival
- Fulfilling attraction attendant duties when not leading tours
- Answering questions about the Queen Mary, tours and guided tours
- Interacting with crew members in a professional manner, assisting other departments with necessary information
- Listening and responding to passenger inquiries using a positive, clear speaking voice
- Performing attraction attendant duties when not conducting tours
- Maintaining an up to date working knowledge of all property amenities as well as any special events
PROPERTY INFORMATION:
About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Application deadline for Colorado positions: